The role of global security operations center (GSOC) has quietly become one of the most complex roles in recent years.
You’re expected to monitor more locations, more cameras, more alarms, and more data than ever before – often with the same team size and budget you had years ago. You’re juggling false alarms, real threats, internal investigations, safety incidents, compliance requirements, and executive reporting. On top of that, you’re expected to bring security for the physical and digital worlds together.
And increasingly, you’re being asked a question that security leaders didn’t hear much in the past:
“What’s the ROI of all this?”
Traditional GSOC models were built for reaction. Something happens, an alarm fires, someone reviews footage, a report gets written. That approach doesn’t scale in a world of multi-site enterprises, coordinated retail crime, workplace safety risks, and constant operational pressure. This means you need to change and adapt.
GSOC is a booming market, valued over $40 billion in 2024 and growing rapidly (around 8-10% CAGR). It’s predicted to reach over $100 billion by 2035. But the most effective GSOCs in 2026 are moving away from reactive monitoring and toward automation, intelligence, and unification.
They’re adopting modern GSOC software that doesn’t just surface alerts, but filters noise, verifies threats, and turns video into a source of operational and financial insight.
This guide breaks down what modern GSOC software really looks like, how AI-driven video intelligence transforms security operations from cost center to profit driver, and how GSOC leaders can finally get real ROI from the systems they already have.
Explore GSOC software solutions with Solink
Discover how Solink helps automate operations and improve security.
Most GSOC leaders don’t suffer from a lack of data. They suffer from too much low-value data. Every day, your team is bombarded with:
Motion alerts that aren’t threats
Door alarms with no context
Access events that may or may not matter
Cameras recording everything but explaining nothing
Incident queues that grow faster than they shrink
The result is security alert fatigue, slow investigations, and teams stuck reacting instead of preventing. At the same time, the GSOC mandate has expanded. You’re no longer just protecting physical assets. You’re supporting:
Loss prevention
Workplace safety
Compliance and audits
HR investigations
Operations and continuity
Executive risk visibility
That shift demands a different kind of GSOC software, one that automates routine work, prioritizes what matters, and surfaces insights that extend beyond security alone. Automation isn’t about replacing people. It’s about giving skilled GSOC professionals the clarity and leverage they need to operate effectively at scale.
CSO guide to modernizing your GSOC with cloud AI
Today’s physical security leaders must do more than guard assets, they must prove measurable ROI. Security can no longer be viewed as a cost center, it’s a data- driven business function. That means shifting from reactive to proactive protection through AI and cloud-based intelligence.
Download the guide to see how to modernize your GSOC in five steps.
4 key challenges GSOC software actually needs to solve in 2026
GSOC buyers evaluating software today aren’t looking for another dashboard. They’re looking to solve structural problems that manual workflows can’t fix.
1. Alert overload and false positives
Traditional alarm and camera systems generate enormous volumes of alerts that lack context. When everything looks urgent, nothing is.
Modern GSOC software must:
Filter out noise automatically
Verify events before escalation
Surface only credible, high-risk incidents
2. Slow and manual investigations
Reviewing footage across multiple systems, time ranges, and locations is one of the biggest drains on GSOC productivity.
Effective GSOC software should:
Reduce investigation time from hours to minutes
Automatically link alerts to video and data
Generate clear incident timelines without manual stitching
3. Fragmented systems and blind spots
Most GSOCs operate with siloed tools:
Video management system (VMS) in one platform
Alarms in another
Access control somewhere else
IoT sensors somewhere else
Spreadsheets holding it all together
This fragmentation creates blind spots and delays.
GSOC software needs to unify:
Video
Alarms
Access control
POS and operational data (where relevant)
Environmental sensors
4. Difficulty proving value to leadership
Security leaders are increasingly asked to justify spend with measurable outcomes. GSOC software must help you demonstrate:
Reduced false alarms
Faster response and resolution
Lower investigation labor costs
Reduced loss and liability
Operational improvements tied to data intelligence (this is where video gives your business an edge)
The most effective types of GSOC software solution in 2026
Understanding the difference between legacy GSOC tools and modern GSOC software is critical when evaluating solutions.
Legacy GSOC platforms:
Rule-based alerts
Motion-driven alarms
Manual video review
Reactive workflows
Site-by-site monitoring
Minimal data correlation
These systems record events but don’t help you understand or prevent them.
Modern GSOC software:
AI-driven event detection
Video-verified alerts
Automated prioritization and triage
Unified data across systems
Centralized, multi-site dashboards
Cross-functional insights
The key shift is from monitoring to intelligence. That’s why a mature GSOC stack typically includes several categories of software working together.
Below are the most impactful types of GSOC software that leaders rely on in 2026.
AI-driven video intelligence platforms
This is the foundation of modern GSOC automation. AI-driven video intelligence continuously analyzes video feeds to detect behavior, anomalies, and risk patterns, rather than relying on simple motion detection.
It allows GSOC teams to:
Verify incidents instantly with video context
Detect suspicious behavior in real time
Filter out non-threatening activity
Search video by event, behavior, or transaction
This dramatically reduces noise and accelerates response.
Centralized alarm management software
Alarm management platforms aggregate intrusion, perimeter, and environmental alarms into a single interface. When combined with video verification, these systems help GSOCs:
Confirm threats before dispatch
Route alerts based on severity
Monitor system health across locations
Reduce unnecessary escalations
DTiQ
DTiQ focuses on retail and restaurant environments, combining video with transactional and operational data to support loss prevention and performance improvement. It is commonly used to review POS exceptions, service execution, and process adherence.
Best fit: Retailers and QSR brands looking to use video for operational insight alongside traditional loss prevention.
Access control and identity event platforms
Access control software provides visibility into who entered where and when. Integrated into GSOC software, it helps teams:
Detect unauthorized access
Identify tailgating or door propping
Investigate after-hours activity
Correlate access events with video
Incident management and workflow automation tools
These platforms standardize how incidents are handled. They automate:
Case creation
Evidence collection
Task assignment
Escalation paths
Reporting and audits
The result is faster, more consistent response across teams and regions.
IoT and environmental monitoring platforms
Modern GSOCs increasingly monitor non-security risks such as:
Freezer and cooler failures
Water leaks
Smoke or air quality issues
Equipment misuse
When paired with video, IoT alerts become verifiable and actionable instead of speculative.
Optimize your GSOC with Solink
Learn how Solink enhances software solutions for smarter operations.
How AI-driven video intelligence automates GSOC operations
AI-driven video intelligence is the connective tissue that makes GSOC automation possible. Instead of reacting to every alert, AI:
Analyzes behavior continuously
Classifies events by risk level
Attaches video context automatically
Flags repeat patterns across sites
Generates incident timelines
This automation allows GSOC teams to focus on decision-making, not data gathering.
Common automation outcomes include:
Fewer alerts requiring human review
Faster mean time to resolution
Improved coordination with field teams
Reduced dependency on manual video searches
And cross-functional ROI that turns security from a cost center to a business profit driver
For GSOCs under pressure to scale and deliver real ROI, this shift is transformative.
Where Solink fits in the GSOC software landscape
Solink serves as the AI-driven video intelligence layer at the center of modern GSOC operations.
Instead of replacing existing cameras or systems, Solink works with what you already have – turning cameras into intelligent sensors that verify alarms, surface anomalies, and provide real-time context.
For GSOC teams, this means:
Fewer false alarms
Faster triage and investigation
Unified visibility across sites
Automated incident workflows
Cross-functional insight for operations, LP, and compliance
Solink helps GSOCs move from reactive monitoring to proactive intelligence, without increasing headcount or complexity. Book a demo today.
FAQ: GSOC software
What is GSOC software?
GSOC software is a centralized platform that helps security operations teams monitor, investigate, and respond to incidents across multiple locations using automation and unified data.
How does GSOC software reduce alert fatigue?
By using AI-driven verification and prioritization, GSOC software filters out low-value alerts and surfaces only credible threats.
What role does video play in GSOC automation?
Video provides verification, context, and evidence – allowing AI to automate triage and investigations.
Can GSOC software integrate with existing cameras?
Yes. It depends on what solution you invest in but platforms like Solink are camera-agnostic and work with existing infrastructure.
How does GSOC software deliver ROI?
Through reduced investigation time, fewer false alarms, lower labor costs, improved loss prevention, and better safety outcomes.
How does GSOC software scale for multi-site enterprises?
Cloud-native GSOC software centralizes visibility, standardizes workflows, and scales without additional infrastructure.
How does Solink support GSOC teams?
Solink unifies video with alarms, access control, and operational data – helping GSOC teams automate operations and deliver measurable ROI.
Automate security operations with Solink
Find out how Solink helps GSOCs operate more efficiently.
