Privacy Policy

At Solink Corporation (“Solink”), we are committed to protecting your privacy, and to maintain a general policy of openness about how we collect, use and disclose your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information as part of our privacy practices, as well as your privacy rights and choices relating to your personal information. For the purposes of this Privacy Policy, “personal information” means any information that identifies or relates to a particular individual, and also includes information referred to as “personal data” under applicable data protection/data privacy laws. This Privacy Policy only applies to personal information that we collect when you visit, interact with or use our website (“Site”), and when you use or interact with our products or services.

Please note that this Privacy Policy does not apply to the privacy practices of any third-party websites, including those that may be linked through our Site or services. Such third-party websites are governed by their own privacy policies. Please read the privacy policy of the third-party website you link to for further information about their privacy practices. Solink is not responsible for the privacy practices of any third-party websites or your use of such third-party websites.

This Privacy Policy also does not apply where Solink processes personal information as a data processor or service provider on behalf of our customers. Such activities fall outside the scope of this Privacy Policy and are governed by our agreements with those customers.

If you have any questions or concerns about this Privacy Policy then please contact us using the contact details provided at the end of this Privacy Policy. We strongly recommend that you read this Privacy Policy in full and retain it for future reference to ensure you are fully informed. However, if you only want to access a particular section of this Privacy Policy, then you can click on the relevant link in the Table of Contents below to jump to that section.

1. What Personal Information We Collect

The personal information we collect from you, either directly or indirectly, will depend on how you interact with us. We collect personal information about you from the following different sources.

Sources of personal information

Information that you provide directly

Solink collects certain personal information from you when you choose to provide us with this information on our Site or through our services, including contact details, billing information, point-of-sale information, account log-in credentials.

Information from third parties

From time to time, we may receive personal information about you from third party sources including:

our affiliates; our business customers (who may provide personal information about their employees for example); third party vendors and service providers who help us operate our business; social networks and advertising providers; and publicly available sources.

Information that we collect automatically

When you visit our Site, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area (“EEA”), this information may be considered personal information under applicable data protection laws. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Site, including the pages accessed and links clicked. Some of this information may be collected using cookies and similar tracking technologies, as explained further in the “Cookies” section below.

Categories of personal information

The table below describes the categories of personal information we collect from and about you through our services or via our Site, as well as the source of that information.

Personal Information Description	Source
Contact Information: such as name, company, address, ZIP/postal code, phone number, and e-mail address.	Directly from you Third Parties
Electronic Identification Information: such as IP addresses, device identifier, cookies.	Automatic Collection
Location Information: such as longitude, latitude, GPS	Automatic Collection
Billing Information: such as account details, billing address, purchase order information.	Directly from you Third Parties
End User Information, including Audio, Electronic, Visual, and similar information: captured through Solink’s CCTV or security cameras at its own premises, including end users’ image data such as end user height, weight, hair colour, eye colour, distinctive features.	Third Parties Automatic Collection
Professional or employment-related information: such as your company name, work email address, title, and industry	Directly from you Third Parties
Marketing information: such as your email address and contact preferences if you subscribe to our newsletter/marketing emails	Directly from you Third Parties
Account/Administration Information: such as log-in credentials, your email address or username and password, administrator rights, employer, job title, location.	Directly from you Third Parties
Telemetry Information: such as service usage data, metrics, product configuration.	Automatic Collection

2. How We Use Your Personal Information (Our Purposes) and Our Lawful Basis For Processing It

We may use your personal information for the following purposes:

Purpose/Activity	Types of Personal Information	Lawful Basis (See section below for further descriptions of lawful basis)
Transactional considerations: To complete transactions and send you related information, including purchase confirmations and invoices, to perform our contract with you.	Contact Information	Performance of a contract with you Legal obligation Legitimate Interest (including fulfilling our obligations under contract to you or otherwise in connection with the administration of our relationship).
To Provide our Site and products/services to you: Research, develop, manage, protect and improve our Site and services. Provide you with information about the services that you have requested or purchased, and to provide you with more relevant content and service offerings on our Site.	Contact Information Electronic Identification Information Location Information Telemetry Information	Legitimate Interest
Service-related communications: Advise you about any updates or changes to the services that may be of interest to you, including technical and other administrative communications or notifications about product or service updates.	Contact Information Electronic Identification Information Location Information	Legitimate Interest
Advertising: To deliver personalized advertising and marketing campaigns to you based upon your activities and interests.	Electronic Identification Information Location Information	Consent
Customer Relationship Management: To establish you as a customer on our systems, provide you with information on products or services that you have requested or purchased, to develop and maintain our customer relationship with you, and to communicate with you.	Contact Information Billing Information Account/Administration Information Telemetry Information	Performance of a contract with you Legitimate interests (including fulfilling our obligations under contract to you or otherwise in connection with the administration of our relationship).
Security & Compliance: To detect security incidents and protect the security of our Site and services. To investigate and prevent fraudulent transactions, unauthorized access to the Site or services, and other illegal activities such as fraud and theft. To audit compliance with Solink’s policies and contractual obligations.	Electronic Identification Information Location Information Billing Information End User Information Account/Administration Information	Legitimate Interest Legal Obligation
Marketing and Sales: To send you marketing and sales related communications about our products and services, including surveys, features, newsletters, promotions events, research or evaluations we think may be of interest to you.	Contact Information Electronic Identification Information	Legitimate Interest Consent
Analytics & Reporting: To analyze, aggregate and prepare reports and recommendations based on data you provide to us through your use of the services or our Site.	Telemetry Information	Legitimate Interest
Disputes and legal proceedings: To fulfill legal, regulatory and contractual obligations, including when cooperating with government authorities, courts and regulators in accordance with applicable law.	Contact Information Electronic Identification Information Location Information Billing Information End User Information Account/Administration Information Telemetry Information	Legitimate Interest (including to defend or pursue a dispute or legal proceeding). Legal obligation (including to retain and preserve documents and evidence that relate to the dispute or proceedings).

Lawful basis for processing descriptions (EEA and UK only)

If you are a resident of the EEA or the UK, we are required to explain the legal basis for processing your personal information. Our legal basis for collecting and using the categories of personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, in general we collect your personal information only pursuant to the following legal bases, as applicable:

Consent: we may use your personal information when we have your explicit consent to do so, where required or permitted under applicable law.
Legitimate Interests: we may use your personal information when the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.
To contract with you: we may use your personal information in order to perform a contract with you.
Compliance with legal obligations: we may use your personal information in order to comply with a legal obligation under applicable laws, or to protect your vital interests or those of another person.

3. When We Disclose Your Personal Information

Solink may disclose or share personal information with third party service providers and vendors who provide certain services (including but not limited to website development and hosting, data processing, credit card processing, document management and office administration) to us or who otherwise process personal information for one or more of the purposes described above. These service providers are contractually prohibited from using your personal information for any purpose other than for the purposes described in this Privacy Policy, and they are also required to protect personal information disclosed by Solink.

Solink may also disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.

Solink may also disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of Solink or of any of the business or assets or shares of Solink or a division thereof in order for you to continue to receive the same services from the third party.

In the table below we list the categories of third parties with whom we may share your personal information

Third Party Recipient	Personal Information
Our group companies and affiliates	Contact Information Electronic Identification Information Location Information Billing Information End User Information Account/Administration Information Telemetry Information
Service providers and vendors	Contact Information Electronic Identification Information Location Information Billing Information End User Information Account/Administration Information Telemetry Information
Auditors, advisors, legal representatives and similar agents in connection with the advisory services they provide to us for legitimate business purposes	Electronic Identification Information Location Information Billing Information End User Information Account/Administration Information Telemetry Information
Law enforcement bodies, regulatory or governmental agencies, and/or courts	Contact Information Electronic Identification Information Billing Information End User Information

4. Transferring Your Personal Information

Solink is headquartered in Canada with employees in locations across the globe. Our third-party vendors operate in a number of countries around the world, including the United States. This means that we may process your personal information in and transfer your personal information to countries outside of the country in which you are based. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).

Where we transfer your personal information to countries and territories outside of the European Economic Area and the UK, which have been formally recognised as providing an adequate level of protection for personal information, we rely on the relevant “adequacy decisions” from the European Commission and “adequacy regulations” (data bridges) from the Secretary of State in the UK.

Where the transfer is not subject to an adequacy decision or regulations, we have taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Privacy Policy and applicable laws. The safeguards we use to receive and transfer personal information are, in the case of our third party service providers and partners, the European Commission’s Standard Contractual Clauses as issued on 4 June 2021 under Article 46(2) using Module Two for controller to processor transfers including the UK Addendum permitted under Article 46(2) of the UK GDPR for the transfer of data originating in the UK.

5. Cookies

When you visit our Site, we place a text file called a “cookie” in the browser directory of your computer’s hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookies. Aggregated, but not individual, cookie and tracking information may be shared with third parties.

We may use cookies in the following ways: to ensure our Site functions properly; to collect statistical information about how users use our Site which in turn helps us improve our Site; and to enable certain personalization features on our Site to display personalized advertising. You can accept or decline these cookies at any time by adjusting your cookie choices via the Cookie Settings link on our Site or via our Cookie Policy. Please note that if you choose to disable certain cookies, this could affect certain features or functionality of our Site.

6. How We Protect Your Personal Information

Solink makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard-copy form. Access to your personal information is restricted to selected employees or representatives. In addition, Solink employs robust information security techniques to protect personal information against loss and unauthorized access.

Moreover, Solink educates all its employees on the importance of privacy. It is Solink’s policy to give access to personal information only to those employees who require it to carry out the responsibilities of their jobs or to other such third parties with similar designated responsibilities and who are subject to contractual confidentiality restrictions with Solink.

Please be advised, however, that while we deploy these security measures and strive to protect your personal information, the use of the internet is not 100% secure, and for this reason we cannot guarantee the security or integrity of any personal information that you transmit or disclose to us or to a third party or vendor who provides services to you online. You should only access our Website and services within a secure environment.

7. Retention of Your Personal Information

Solink retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected, as set in this Privacy Policy, and to comply with applicable laws. Generally, this means your personal information will be retained until the end of your relationship with us plus a reasonable period of time thereafter to comply with any legal obligation (for example, to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need or legal reason to retain your personal information, we will either delete the personal information from our system or anonymize it. Or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. Your Data Protection Rights (Canada residents)

Depending on your location, and subject to applicable law, you may have certain rights regarding the personal information we collect about you.

Individuals located in Canada have the following data protection rights pursuant to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA):

You may request access to, correct, or update your personal information. Subject to certain exceptions, Solink will inform you of the existence, use and disclosure of your personal information and will provide you with a summary of that information. If Solink determines not to provide you access to your personal information, we will provide an explanation. You can help us maintain the accuracy of your personal information by notifying us of any changes to this information.

In accordance with PIPEDA, Solink seeks your consent for the use or disclosure of your personal information at the time of collection. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified).

Please note that by using our Site or our services, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

If you wish to exercise any of the above rights, please use the contact details provided under the “Contacting Us” heading below. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

9. Your Data Protection Rights (EEA and UK Residents)

Individuals located in the EEA and UK have the following data protection rights:

You may access, correct, or request deletion of your personal data.

You can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data, (i.e. request that your personal data be provided in a readable and standardised format).

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the marketing e-mails we send you.

If we have collected and processed your personal data with your consent, then you can withdraw your consent at any time by using the contact details provided under the “Contacting Us” heading below. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.

You have the right to complain to a supervisory authority about our collection and use of your personal data. For more information, please contact your local supervisory authority.

To exercise any of the above rights, please use the contact details provided under the “Contacting Us” heading below. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

10. U.S. State Data Privacy

California

Additional Disclosures for California residents

This section only applies to residents of California, USA. The California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), requires us to provide California consumers with some additional information regarding how we collect, use, and disclose your personal information, and the rights available to California consumers under the CCPA. The terms used in this section have the same meaning as in the CCPA.

As described in the section “1. What Personal Information We Collect” of this Privacy Policy, we may collect the following categories of information about you through our services or when you visit our Site

Identifiers, such as your name and email address;
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as your contact information;
Device identifiers, such as your IP address;
Internet or other network activity information, such as your browsing history or app usage;
Geolocation data; such as your approximate location based on your IP address and other information that identifies or can be reasonably associated with your device;
Commercial information, such as transaction data;
Your account log-in information i.e. username and password to access your account (if you have an account with us);
Professional or other employment related information, such as where you work and your title; and
Financial information, such as credit card and payment data.
Inferences drawn from any of the above Personal Information to create a summary about you, for example of your preferences and characteristics.

The sources from which we collect personal information are also described in section 1 of this Privacy Policy. The business and commercial purposes for which we collect this information are described in the section “2. How We Use Your Personal Information (Our Purposes) and Our Lawful Basis For Processing It”. The categories of third parties to whom we disclose this information for a business purpose are described in the section “3. When We Disclose Your Personal Information” of this Privacy Policy.

California Privacy Rights

If you are a California resident, you may have the following rights under the CCPA, subject to certain limitations and exceptions under applicable law:

Know and Access: You have the right to request to know and access the following information covering the 12 months preceding your request:

the categories of personal information we have collected about you;
the categories of sources from which your personal information was collected;
the business or commercial purposes for collecting, “selling” and/or “sharing” your personal information;
the categories of third parties to whom we have disclosed, “sold” or “shared” personal information about you; and
the specific pieces of personal information we have collected about you.

You have the right to receive your personal information in a portable and commonly used format.

Correct: You have the right to request that we correct any of your personal information that we have collected from you that is inaccurate.
Delete: You have the right to request that we delete certain personal information we have collected from you.
Opt out of the “Sale” and “Sharing” of your personal information: You have the right to request that a business not “sell” or “share” your personal information with a third party, as those terms are defined under the CCPA. Solink does not sell personal information as the term “sell” is traditionally understood (i.e. for money). However, we do process personal information through cookies and other similar technologies for the purpose of displaying targeted or interest-based advertisements if you instruct us to do so, which could be deemed a “sale” or “sharing” of personal information under the CCPA. You have the right to opt out of such sharing of personal information. You may modify your cookies choices at any time by adjusting your cookie choices in the Cookie Settings link in our Site or via our Cookie Policy.
Limit the Use and Disclosure of Your Sensitive Personal Information: We do not use or disclose “sensitive personal information,” as defined by the CCPA other than as described in the section 2 above or as otherwise permitted under applicable data privacy law. As a result, we do not offer an ability to limit the use or disclosure of sensitive personal information.
Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights.

Please note that the rights described above are not absolute, and where an exception under applicable law applies, we may be entitled to refuse requests in whole or in part. In California, an authorized agent may submit a rights request on your behalf. We may require an authorized agent to verify their authority to submit a request on your behalf, or we may require you to verify your own identity or confirm with us that you provided the agent with permission to submit the request. We will only use the information provided for verification to confirm the requestor’s identity or authority to make the request, and for our compliance records.

To exercise any of the above rights, please refer to our contact details in the “Contacting us” section below. We endeavor to respond to a verifiable request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period (up to a total of 90 days) in writing.

Additional U.S. States

This section applies to residents of certain U.S. states which also have an applicable data privacy law currently in effect, including but not limited to: Colorado, Connecticut, Utah, Virginia, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, and New Jersey. Depending on your U.S. state of residency, you may have the following privacy rights (as and to the extent applicable):

Know and Access: You have the right to request to know and access the personal information that we have collected about you.
- Data Portability: You have the right to obtain your personal information in a portable and readily usable format.
- Correction: You have the right to request that we correct inaccuracies in your personal information.

Deletion: You have the right to request to delete your personal information.
Opt-out of Data Processing for purposes of Targeted Advertising; Sales to Third Parties; and Profiling: As described in the California section above, we do not sell personal information to third parties for money, nor for the purpose of profiling in connection with decisions that produce legal or similarly significant effects. However, we do process personal information for the purpose of displaying targeted or interest-based advertisements, if you instruct us to do so. You have the right to opt out of the processing of personal information for targeted advertising purposes at any time by changing your cookies choices in our Cookie Settings or via our Cookie Policy.
Appeal: You have the right to appeal a refusal to take action on your request. You may ask us to reconsider our decision within 45 days after we send you our decision. We will endeavor to respond to your appeal within 60 days of such an appeal, including a written explanation of the reasons for the decision, and any action taken or not taken in response to the appeal.

Please note that the rights listed above only apply to a resident who is acting in an individual or household context only, and do not include residents acting in a commercial or employment context. If you reside in a U.S. state which has an applicable data privacy law currently in effect, and wish to submit a rights request, please refer to the “Contacting us” section below.

11. Changes to our Privacy Policy

Solink reserves the right to modify this Privacy Policy at anytime without notice. You can see when it was last updated by checking the “last updated” date at the top of this Privacy Policy. We encourage you to check on this page periodically so that you can keep up to date with any changes.

12. Contacting Us

If you have any questions or requests about Solink’s Privacy Policy or if you have reason to believe that Solink may have failed to adhere to this Privacy Policy, you may contact us at:

E-mail: legal [at] solinkcorp.com

Send Mail: 390 March Road, Suite 110, Ottawa, Ontario K2K 0G7

Telephone: 613-271-5986

If you are a resident of the UK, you can also contact our UK Representative: Send Mail: Two Snowhill, Queensway, Birmingham, England, B4 6WR

E-mail: legal [at] solinkcorp.com

Last updated: January 21, 2025

You can find the previous privacy policy here.