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We’ve gathered the most frequently asked questions from real demos and conversations with our team — and put the answers in one easy-to-read guide.

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General
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Careers
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Contact
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Products
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Camera
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Service
Contract
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Installation
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Using Solink
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Integrations
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Business
Security

General

Solink’s Agentic Vision Intelligence Platform unifies AI, video, and operational data to help teams quickly find, understand, and act on critical events. By connecting video with systems like POS, Solink delivers faster investigations, deeper insights, and smarter decision-making across your business.
Solink unifies AI, video, and operational data to create a searchable view of what’s happening across your business. Teams can quickly filter and investigate specific events, transactions, behaviors, and operational trends, helping them improve security, reduce loss, and uncover actionable business insights.
Solink is headquartered in Ottawa’s Tech Park. Here’s the address:

110-390 March Road, Ottawa, Ontario K2K 0G7
Canada
Solink was founded in 2010.
Yes, Solink has had several rounds of funding. Most recently, Solink raised 23 million CAD in a Series B funding led by OMERS Ventures.
Solink currently has offices in Canada and the United Kingdom. Solink has customers globally with more coming online every day.

Solink Careers

You can find all of Solink’s current job listings here.
Solink is looking for great candidates to fill a diversity of roles. Each position has its own salary range. Solink offers competitive compensation packages. For all full-time employees, this includes a competitive salary, generous benefits, equity, a health/wellness reimbursement program, and a great vacation policy.
Solink offers a great work–life balance and a fun atmosphere filled with people looking to contribute the best way they can. We also have several get-togethers throughout the year, including Solinko and the Solympics. Solink offers the chance to work in a supportive and collaborative community with great leaders and passionate individuals that fosters growth. Life at Solink is an exciting journey where we get to write our own adventure novel one page at a time.
You can find all of Solink’s current job listings here.
Solink has a mix of fully remote, hybrid, and in-office positions. This is highlighted in the job description. While we have an office in Ottawa, Canada where people can work in person, this is not required for every position.
Note that remote positions might be restricted to the Ottawa area, Ontario, Canada, or North America. We are unable to hire people outside of the area listed in the job posting due to security and other considerations.

Contact Solink

You can contact Solink Tech Support at 1-888-335-9844, or try our live chat. Both are available 24/7. You can also visit our Help Center for all contact options.
You can contact Solink Sales at 1-888-817-6546. You can also visit our Help Center for all contact options.
You can call Solink Customer Support at 1-888-335-9844 or send an email to [email protected]. You can also visit our Help Center for all contact options.

Solink Products

The Solink Platform unifies AI, video, and operational data to deliver real-time visibility into your business. With Solink, teams can monitor locations from anywhere, uncover actionable insights, and respond quickly to what matters most—all from a single platform.
Better, cheaper, and easier to deploy: Solink Video Alarms Monitoring uses your existing security cameras as an alarm system. Unlike panel alarms, which only protect doors and windows, video alarms protect entire areas. Individual areas can be turned on and off separately with one-click controls, so a loading dock can be secured while the storefront is still operational. We verify every event before dispatching emergency responders. This leads to faster response times when necessary, while avoiding unnecessary dispatches and hefty false alarm fines.
Solink unifies AI, video, and operational data to deliver deeper visibility into your business. By connecting video with the systems you already use, Solink helps teams improve security, reduce loss, uncover operational insights, and make faster, more informed decisions.
Solink is a technology agnostic platform. We work with almost every security camera available on the market as well as over 200 partners to make it as inexpensive and easy as possible to start benefiting from the business insights that are only possible when you connect video to data.
Solink’s Agentic Vision Intelligence Platform transforms video into actionable intelligence by unifying AI, video, and operational data. By connecting video with POS and other business systems, Solink helps teams quickly identify, understand, and act on issues related to loss prevention, security, operations, training, staffing, and customer experience—all from a single, searchable platform.
Absolutely. Solink is the ideal video surveillance system for people with multiple locations. It acts as your virtual headquarters, gathering data from every location in one place so you can review each site individually or compare revenue and results across all of them. You’ll be able to sort your security camera video, transactions, and projected trends by location without having to log in and out multiple times. Whether you have one or one thousand stores, Solink gives you total visibility into every site.
Solink takes security very seriously. We’ve recently attained SOC 2 Type II certification. Keeping your data safe is our highest priority. You can see our approach to security here.

Solink Camera Help

Solink is compatible with most security cameras on the market today, including older analog models. Here is a partial list of compatible cameras. Please reach out if you don’t see your camera models on this list.
Yes. Solink can work with your existing cameras or set you up with new ones at competitive prices.
The Solink platform is fully compatible with audio. We sell audio cameras and can be used with most audio cameras on the market today.
Solink can be customized to meet your needs, including the number of cameras, streaming quality, and length of retention. Whether you need 30, 90, or 365 days of retention, Solink can create the right plan for you.
Solink’s Agentic Vision Intelligence Platform makes AI, video, and operational data accessible from anywhere, helping teams monitor, understand, and improve their business in real time. With a unified view of what’s happening across locations, teams can respond faster, reduce risk, and make more informed decisions.
Yes. Solink is compatible with most business security cameras on the market. If you don’t see your security camera models on our camera compatibility chart, we might still be able to integrate with them. Please reach out for a free virtual security walk-through.

Solink Service Contract

Solink’s price is variable based on the number of cameras, video quality, retention, etc. If you’d like to get a quote, please contact us.
Solink is a technology agnostic platform. We work with almost every security camera available on the market as well as over 300 partners to make it as cheap and easy as possible to start benefiting from the business insights that are only possible when you connect video to other data. We install a small fully guaranteed and hands-off appliance on site, with no proprietary hardware to purchase.
Solink is compatible with most business security cameras on the market. If you don’t see your security camera models on our camera compatibility chart, we might still be able to integrate with them. Please reach out for a free virtual security walk-through. If you do need new security cameras, Solink can source and install them at very competitive prices.
Yes, Solink is an all-in-one video security solution. We can source and install security cameras to maximize coverage.
No, Solink’s subscription includes automated security updates, fully guaranteed and hands-off equipment, health checks, and many new features each year, for example Threshold Notifications.

Solink Installation

It is hard to give you a specific timeline for installation as it depends on the size of your location, where you are, whether you need new security cameras, if a custom POS integration is required, etc. However, we strive to get first and further locations up and running as soon as possible.
Solink is a cloud-first video security solution supported by a fully warrantied and hands-off local storage appliance.

Using Solink

Solink is incredibly easy to use. It is designed to make it as quick as possible to set up and become a pro. However, we provide onboard and ongoing support to every site. We make sure you get the most out of the Solink platform. You can access your account here.
Solink has a great team of Customer Success Managers (CSMs) waiting to help you. While the Solink platform is easy to use and we are confident that you could figure it out on your own, we leave nothing to chance. Our CSMs come from diverse industry backgrounds, so we can pair you with someone who has worked in your industry and knows the specific value Solink brings to organizations like yours.
Solink offers a variety of customer service options. You may contact us using the platform-based chat system, send us an email, or call our service line. In all cases, we are available 24/7 to help you with whatever you need.

Solink Integrations

Yes, Solink integrates with dozens of POS systems.
No. If Solink doesn’t currently integrate with your preferred POS system, we’ll try to find a way to make it work.
Yes, Solink integrates with several access control systems.
Yes, Solink integrates with several scheduling software solutions.
Yes, Solink integrates with several alarm systems. Solink also offers Video Alarms, which can enhance or replace traditional alarm systems or security guards for many businesses.

Business Security and Surveillance

A complete business security camera system includes a lot more than just cameras:
  • Business security cameras
  • Data storage
  • Internet connection
  • Video analytics
At Solink, we consider cloud video security as a security system that is always on, always compatible, always available, and always up to date. Solink’s cloud video security platform has many advantages over traditional security:
  • Save and share
  • Remote monitoring
  • Everything in one place
  • Proactive monitoring
  • Off-site cloud video storage backup
  • Constant improvements
  • Health checks
  • Scalability
Remote video monitoring is a way to improve security while cutting costs. As businesses expand to more than one location, senior management needs a way of monitoring all of their premises from anywhere.
People counting is the first step to calculating loads of valuable metrics:
  • Conversion rates
  • Speed of service
  • Average revenue per visitor
  • Average duration of visit
  • Heatmaps and zone counting
Asset protection and loss prevention are management strategies to reduce shrinkage, theft, and other forms of overhead. These departments can also include the physical security operations of the business and the parts of employee training and onboarding focused on employee theft.

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