Paradies Lagardère operates more than 720 retail and dining locations in more than 90 airports across North America, making them one of the largest and most recognized airport concessionaires in the industry. With a mix of global brands and local favorites, they focus on delivering a high-quality passenger experience while managing the unique operational and compliance challenges that come with airport environments.
As their network grew, so did the complexity of keeping every location visible, secure, and accountable. Traditional systems couldn’t keep up – especially in areas with low bandwidth or limited infrastructure. That’s when Paradies Lagardère first partnered with Solink.
What started as a small test quickly grew into a large-scale rollout. Solink not only solved visibility gaps, but also gave teams at every level – asset protection, HR, operations, merchandising – the ability to act on data in real time.
From the beginning, Paradies Lagardère needed a solution that worked in airports, helped monitor shrink and internal incidents, and supported compliance and liability claims. But the real ask was bigger: they needed a partner who would listen, adapt, and grow with them. Solink became that partner.
Solink helps Paradies Lagardère protect revenue where traditional systems can’t. In airport environments, bandwidth is limited, infrastructure is complex, and internal incidents are harder to detect. Solink solves all three.
By combining high-resolution video with real-time transactional data, Paradies Lagardère doesn’t just see what happened – they understand why through Solink. Refunds, voids, no-sales, and unusual transaction patterns are automatically flagged, even across thousands of terminals. Every alert links directly to the exact video footage, so teams can validate incidents in minutes, not hours.
Paradies Lagardère uses Solink to uncover fraud. That’s because Solink ingests and structures POS data to highlight trends across users, locations, and shifts. It’s not just about watching stores – it’s about knowing where to look.
What sets Solink apart is how it adapts to the way Paradies Lagardère works. The organization’s asset protection team built dashboards around key metrics, set role-based access for field leaders, and pushed every investigation directly into their case management system. It’s a closed-loop workflow tailored to their business, not just off-the-shelf software.
At Paradies Lagardère, Solink isn’t just an asset protection tool, it’s a company-wide platform. Operations, HR, safety, merchandising, and training teams all use it to work smarter, faster, and more aligned.
As an example, Solink’s video capabilities were able to disprove a false worker’s compensation claim as it showed the employee first reporting the injury and then staging the incident after the fact. The ease of finding, sharing and saving the video within minutes, versus hours, led to an appropriate fraud conviction and saved the company from a costly situation. Paradies Lagardère takes the safety of its employees and all workers compensation claims very seriously and the Solink platform helps support that commitment.
HR uses Solink for case documentation. Operations teams track performance and compliance. Training teams use real incidents to coach employees on what to do and what to avoid. Merchandising leaders can remotely verify planogram execution and visual standards without needing to visit every location.
Solink helps every team act on facts, not assumptions. It replaces scattered tools with one connected system that gives everyone the visibility they need to make decisions that stick.
Paradies Lagardère is using Solink’s AI tools to turn video and data into real results and they’re expanding fast because the impact is immediate.
With Solink, their retail teams now track real foot traffic and conversion rates, not estimates. AI-powered people counting, via their cameras, shows how many travelers pass each storefront, how many walk in, and how many make a purchase. That data helps managers adjust staffing, change layouts, and run better promotions. No more guessing based on delayed airport-level stats.
In their restaurants, Solink’s AI measures speed of service from line entry to food handoff. Paradies Lagardère can now spot exactly where bottlenecks happen, and take action. As the organization annually receives top-tier industry customer service awards in both its retail and restaurant operations, Solink is able to add significant elements of support to that impressive industry reputation.
On the security side, Solink’s “no customer present” detection flags suspicious refunds in real time, helping the AP team catch internal fraud before it grows. They’re also testing AI for slip-and-fall detection to catch liability events instantly – before legal claims show up months later.
Solink provides all of this in one platform. No separate tools. No disconnected systems. That’s why Paradies Lagardère is scaling their AI pilot across 20 more stores right now and making Solink a core part of both their security and operations strategy.
