Sweethearting: Solink’s Playbook

Solink’s Playbook

Sweethearting

Learn how Solink gives you a searchable feed of flagged transactions with video evidence—making your cameras smarter tools for protecting profits.

The play call: Finding sweetheart events with ease

Sweethearting is when employees give unauthorized discounts or free items to friends, family, or even themselves. Solink makes it easy to spot sweethearting by tying transaction data directly to video footage. When a discount, void, or refund happens without a matching customer interaction, Solink flags it automatically.

With Solink, you get a searchable feed of suspect transactions, each backed by video proof. It’s faster, smarter, and way more actionable, turning your cameras into powerful tools for profit protection.

How the play is executed

Steps:

Step 01:
Targeted discount search made easy

Step 02:
View and investigate discount videos

Step 03:
Easily share or save suspicious footage

Using the search bar in Solink you can search for the types of discounts in which you are interested in. You can use additional fields to narrow down exactly what you are looking for.

In this example, we are investigating improper manager discount use.

You can now view associated videos that pair with each discount that was given. Click into each receipt and video to investigate further.

If something off is spotted - you can easily cut the video and share it with authorities or save it for later use on your devices. Email it directly out of the Solink platform.

The result: Stop sweethearting before it goes any further

By connecting your POS data to video, Solink gives you real evidence – not just reports or numbers. You don’t need to wait for a pattern to emerge or spend hours scrubbing footage. You can act fast, coach staff, and protect your margins in real time.

Bonus playbook tip: Set up alerts for high-risk actions like manager voids, no-sale opens, or large refunds. Solink will notify you as they happen, so you’re never a step behind.

Sweethearting

The play call: Finding sweetheart events with ease

How the play is executed

Steps:

Step 01:
Targeted discount search made easy

Step 02:
View and investigate discount videos

Step 03:
Easily share or save suspicious footage

You can now view associated videos that pair with each discount that was given. Click into each receipt and video to investigate further.

If something off is spotted - you can easily cut the video and share it with authorities or save it for later use on your devices. Email it directly out of the Solink platform.

The result: Stop sweethearting before it goes any further

Take control with real-time insights and alerts

Security Vulnerability Notification form

Sweethearting

The play call: Finding sweetheart events with ease

How the play is executed

Steps:

Step 01: Targeted discount search made easy

Step 02: View and investigate discount videos

Step 03: Easily share or save suspicious footage

You can now view associated videos that pair with each discount that was given. Click into each receipt and video to investigate further.

If something off is spotted - you can easily cut the video and share it with authorities or save it for later use on your devices. Email it directly out of the Solink platform.

The result: Stop sweethearting before it goes any further

Take control with real-time insights and alerts

Step 01:
Targeted discount search made easy

Step 02:
View and investigate discount videos

Step 03:
Easily share or save suspicious footage