“I’ve encountered a lot of the security systems including some that do things like Solink, but nobody does it as well as Solink does. I love it. It’s fantastic.” ~ Andrew Vale, Director of Information Technology, The Siegel Group
Concerns
- The previous property management security system did not meet the needs of a large and growing enterprise.
- Different data sources were not integrated into one platform.
- There was a lack of protection as well as accountability for employees.
Results
- Solink provides a scalable, easy-to-use security system.
- Solink built a new integration to work with their property management tool, Gearco.
- Video of events can be quickly searched to protect employees from fraudulent behavior as well as find opportunities for further training.
The Client:
The Siegel Group is a diversified property management company
Ross Siegel (Chief Information Officer), Andrew Vale (Director of Information Technology), and Christal Harman (Operations Support Director) met to discuss how The Siegel Group is using Solink.
The Siegel Group is a diversified and growing property management company. They currently operate in 14 states, and their two major brands are “Siegel Suites” (32 locations) and “Siegel Select” (26 locations), which are short- and long-term residential properties.
“We first heard about Solink from someone working at PrimoHoagies [another Solink customer], and to be honest we didn’t know something like Solink existed. We were already looking for a more enterprise-level security camera system, and I was immediately interested.” ~ Ross Siegel
When looking to improve security at The Siegel Group properties, Ross Siegel inquired about a custom integration with their property management solution Gearco.
“We asked Solink whether it would be possible to integrate with our property management software Gearco. When we found that was possible, we asked if Solink would be interested in working in our residential properties.” ~ Ross Siegel
Solink is currently protecting 63 of the properties in total with plans to expand to their entire portfolio.
The Challenge:
Provide remote access to all properties with custom permission levels
The Siegel Group owns and operates many properties. They need to have remote access to the security camera feeds at each property. In addition, each layer of management, from local to the VPs of Operations, needs to have custom permissions.
“We had a basic problem with our security system. We lost the ability for property managers to view cameras remotely. We also have layers of management that require access to different property groups. Property managers, regional managers, and the VPs over them all need the ability to either watch in real time or pull video from specific properties. At one point, our previous surveillance system provided that, but even then it was never close to as robust or easy to use as Solink.” ~ Ross Siegel
Summary:
- The Siegel Group found themselves locked out of key cloud security features in their previous security system and took that as an opportunity to upgrade to a more enterprise-level solution.
- Ross Siegel has worked closely with Gearco Inc. to ensure their property management software meets all of The Siegel Group’s needs and wanted a security system that could integrate with Gearco.
- Rent and loyalty point fraud had occurred, and there was a need for accountability. Conversely, Christal Harman wanted to make sure that their high customer service standards are always being met and tenants never miss out on any of their benefits erroneously.
Why Solink?
Solink offers cloud video security services that meet the high standards of businesses. This includes remote monitoring options for companies running multiple locations and time-saving search functions that help businesses hone in on video clips they need to see without spending hours reviewing footage. In addition, an unlimited number of users with custom permissions can use the Solink platform.
The Siegel Group had specific issues with their previous security system that necessitated a change. In addition, Ross Siegel was interested in seeing whether Solink could integrate with their property management software Gearco.