McDonald’s was struggling with an outdated DVR system that made accessing security footage slow and inefficient, significantly delaying investigations into safety or violent incidents. Sharing footage with police or insurance providers was also cumbersome, further prolonging resolution times. As a result, managers were spending valuable time searching for evidence instead of focusing on profit-driving activities, while the organization absorbed ongoing losses from fraud and injury claims. These challenges made it difficult to resolve incidents quickly and maintain a safe environment for both employees and guests.

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