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Whitepaper

Your EBR only knows half the story

Retail operations and asset protection leaders are currently fighting an asymmetric war.

While organizations possess more data than ever before, they remain starved for the truth. Traditional exception-based reporting (EBR) tools have long served as the industry standard, yet they are fundamentally limited: they flag transactions but remain blind to the behaviors that cause them.

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Solink promotional image with headline "Your EBR only knows half the story" and a digital dashboard with data visualizations in blue tones.
This whitepaper explores the emergence of vision-enhanced EBR (V-EBR), a transformative shift that moves beyond static spreadsheets to dynamic, visual investigations. We examine why relying on point of sale (POS) data alone leaves massive blind spots in your defense strategy, and how unifying video feeds, more data sources, and AI allows operators to unlock the other 99% of deep insights that traditional data analytics tools miss.

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The state of AI in retail

The business world is in the midst of a historic technological shift. Enterprise AI adoption nearly doubled in the last year, with 65% of organizations now regularly using generative AI in their operations¹. This trend is set to accelerate, as Gartner forecasts that over 80% of all enterprises will have deployed AI applications by 2026.

This raises the critical question: what does this transformation look like on the ground for retailers?

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Cover page for a report titled "The state of AI in retail," featuring an overhead view of shoppers in a store with shelves and shopping carts.

Key insights

Solink partnered with a research firm to survey 150 retail leaders, with a goal of answering core questions around who is adopting AI in retail settings, what drives success or future adoption, and how confident are different teams when it comes to implementing AI within their function of the retail business.
  • How are different organization sizes adopting AI?
  • Strategic drivers by organization size.
  • How are different teams using AI?
  • AI use cases across retail functions
The results of the study show clearly that artificial intelligence (AI) has moved from pilot projects to mainstream practice in retail.

  • Small retailers (50–199 storefronts) are more cautious but are prioritizing customer-facing pilots and labor savings to stay competitive without heavy infrastructure spend.
  • Mid-sized retailers (200–499 storefronts) are moving the fastest, scaling AI broadly with confidence and tying investments directly to efficiency gains.
  • Large retailers (500+ storefronts) have the biggest budgets but face more complexity, spreading their adoption across multiple functions with heavier focus on compliance and governance.

Across the industry, momentum is strongest around operational efficiency, labor cost reduction, and customer experience. More than 80% of retailers in every size category already have dedicated AI budgets, and 86% plan to increase spending over the next 12 months.

The takeaway is unambiguous: AI is no longer an experiment. It is a proven driver of operational and financial performance, and the retailers who scale it fastest will define the next wave of competitive advantage.

For retail leaders seeking to define the next wave of competitive advantage , these findings offer both a benchmark against the industry and a roadmap for action. The report provides practical examples showing how peers are using AI to drive financial and operational performance by cutting costs, elevating the customer experience, and reducing risk.
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The IDC Perspective: Solink Summer Product Update

This report, written by IDC analyst Andrew Gens, provides a third-party analysis of how Solink is evolving from a video security platform into an engine for operational intelligence.

It outlines how Solink’s new capabilities, announced during our summer 2025 Product Launch event, aim to reduce manual work, uncover operational risks, and create smarter, more responsive businesses.
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Screenshot of the first page of the IDC executive snapshot report on Solink’s Summer Product Update
Third-party report (IDC): Solink summer
product update — executive snapshot
Published by IDC
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Download the latest IDC perspective on Solink’s summer product update

Why this IDC report matters:

  • Independent insights from a leading research firm
  • Deep analysis of how Solink is shifting from security to full operational visibility
  • Future-focused view on how enterprises can use Solink across departments

See what IDC says about Solink’s role in the future of enterprise operations.

Discover operational intelligence that boosts your bottom line

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The Business Value of Solink

Today’s security and loss prevention leaders face mounting challenges, from escalating security threats and rising IT expenses to the pressure of accelerating operations, all while contending with outdated, labor-intensive systems.

Backed by a third-party study of 150 decision-makers, this report delivers data-driven evidence of how Solink consistently improves the daily operations of its customers without requiring a costly overhaul of existing cameras and infrastructure.

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Learn how Solink is delivering real ROI

  • Unlock Cost Savings: Customers are significantly lowering expenses by streamlining security operations and reducing unnecessary on-site activities.
  • Improve Risk Management: Businesses are enhancing emergency response, minimizing manual maintenance, and freeing up resources to focus on higher-priority initiatives.
  • Integrated, Cloud-Based Solutions: Explore why leaders are moving away from legacy systems in favor of flexible, cloud-based platforms that connect compliance, security, operations, and cybersecurity.
Cover page titled "The Business Value of Solink" with subtitle "Feedback from 150 organizations like yours" and Solink logo on a blue gradient background.

Ready to upgrade your business security?

Book your demo now to see Solink in action
Book a demo

The Business Value of Solink

Today’s security and loss prevention leaders face mounting challenges, from escalating security threats and rising IT expenses to the pressure of accelerating operations, all while contending with outdated, labor-intensive systems.

Backed by a third-party study of 150 decision-makers, this report delivers data-driven evidence of how Solink consistently improves the daily operations of its customers without requiring a costly overhaul of existing cameras and infrastructure.
Get my copy
Cover page titled "The Business Value of Solink" with subtitle "Feedback from 150 organizations like yours" and Solink logo on a blue gradient background.

Learn how Solink is delivering real ROI

  • Unlock Cost Savings: Customers are significantly lowering expenses by streamlining security operations and reducing unnecessary on-site activities.
  • Improve Risk Management: Businesses are enhancing emergency response, minimizing manual maintenance, and freeing up resources to focus on higher-priority initiatives.
  • Integrated, Cloud-Based Solutions: Explore why leaders are moving away from legacy systems in favor of flexible, cloud-based platforms that connect compliance, security, operations, and cybersecurity.

Ready to upgrade your business security?

Book your demo now to see Solink in action
Book a demo

From video surveillance to vision intelligence: How to get more value from your video

AI is transforming video surveillance into a powerful business intelligence tool. Yet, most businesses are sitting on a goldmine of untapped video data, limited by outdated systems that keep video siloed and reactive.

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The future lies in vision intelligence—where AI-powered security goes beyond integrating with your cameras. 

Learn in the whitepaper:

  • Why traditional video surveillance is underutilized
  • How AI is revolutionizing business insights
  • Key Roadblocks to Adoption – Common challenges holding businesses back
  • The Path Forward – Steps to modernize security and maximize video-driven value
Download the whitepaper by filling out the form.

Whitepaper: See why IT professionals choose Solink

Get a firsthand look at how Solink’s unified security solution makes work easier for IT teams.

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Trusted by 20,000+ customer locations in 40+ countries
Arbys logo
Axcess financial uses Solink to help fight fraud
Five guys logo
Goodwill logo
Jack in the box logo
Joe's seafood uses Solink to reduce false alarm fines
Little Caesars uses Solink to protect themselves from fraud
Moxies uses Solink to optimize their daily business operations
Primo Hoagies uses Solink to protect themselves from shrink
Restoration hardware uses Solink's cloud video software so they can access their businesses data remotely
Roy Rogers uses Solink's restaurant security software for training purposes
Sports Clips uses Solink's CCTV security system to streamline their business operations
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“

"There is no true competitor that is offering what Solink is offering. From price point to functionality - it’s unmatchable. You guys solve problems so we don’t need to replace cameras, contact other vendors or worry about project management. It’s just so simple and easy to implement and use."

– Wenxuan Fan, Manager of Data Intelligence & Strategy, StorQuest
>> Read the Success Story
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Discover the 4 key types of data Solink's top retail clients track

Our top retail clients use Solink to track these four essential types of operational data.
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Trusted by 20,000+ customer locations in 40+ countries
Rh restoration hardware logo.
Goodwill logo, a Solink customer
FRYE logo
The Paradies Lagardere logo, a Solink customer.
The Canadian Tire logo, a Solink customer.

Simplify loss prevention, store security, and shrink reduction using one singular cloud platform

  • Know what is happening in all your stores anytime, remotely
  • Uncover internal, external, and operational issues within minutes
  • Integrate POS data, case management, exception-based reporting, and video analytics with Solink
  • Increase your revenue with Solink’s smart analytics & video insights
  • Turn your existing cameras into an alarm system and eliminate 99.9% of false alarm fees before police dispatch

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How to use cloud video security to level up ATM security

A step-by-step guide for fraud investigators, facility security managers, and loss prevention leaders.

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Learn why cloud video security is the future in bank security

  • See why the status quo is causing bottlenecks and slow case resolution times
  • Understand the questions you need to ask when evaluating cloud video security systems
  • Look at the functionality of modern cloud video security software and hardware
  • Learn how cloud video security can help across loss prevention, security, IT, and fraud investigation teams
  • Calculate the ROI of cloud video security platforms, including financial costs and set-up/maintenance time

Video surveillance you can bank on

Retail banks and their customers are under constant threat from fraud schemes. Even if the sums involved with an act of fraud or theft are only measured in the hundreds of dollars, a loss is still a loss.

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Advertisement for Solink, promoting its cloud-based video surveillance services for financial institutions.
Financial institutions need effective and evolving ways to protect themselves and their customers.

It’s an imperative document to stay on top of the latest security concerns in today’s changing financial industry. Read the ebook to learn the alternatives to legacy video surveillance systems for retail banking which will manage losses, improve customer service, support staff training, protect people, and comply with federal regulations.

Chapters include:

  • The problem with the status quo
  • What an intelligent cloud platform can deliver
  • Making the grade for financial services
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