How AI Agents are transforming remote guarding and physical security

“AI agents” are everywhere. From chatbots to automation tools, the hype around autonomous AI is growing fast. But there’s a big gap between the promise of fully independent AI agents handling complex tasks, and what today’s technology can actually deliver.

Today AI agents excel at structured, repeatable tasks within well-defined parameters. On face value that may not sound particularly powerful, but in the physical security industry, the implications and possibilities of these simple capabilities are profound, with implications especially for remote guarding and security centers.

By Chris Sisto
VP Product Management

The future of AI Agents in video security and remote guarding

Security operations centers (GSOCs) and remote guarding services often involve large teams of professionals working around the clock monitoring video walls, investigating incidents, and responding to alerts. This approach can be effective but it’s labor-intensive and constrained by human attention spans. Security teams are flooded with data, making it difficult to extract meaningful insights in real time.

Now, imagine an AI agent continuously monitoring thousands of inputs at once, surfacing only the most critical threats. These agents could:

Continuously scan for anomalies or pre-defined incidents in real time, such as unauthorized access, safety violations, or unusual movement patterns.
Escalate to human operators only when an incident truly requires attention, cutting through the noise and enabling faster response times.
Automatically investigate incidents by pulling relevant video clips, pairing them with contextual data (e.g., access control logs or transaction records), and generating a report ready for action.

This shift from managing noise to acting on signals would be game-changing. It could also redefine the skillset required for security professionals—moving from constant monitoring to higher-level decision-making and intervention.

Beyond monitoring: How AI Agents are redefining security roles

AI agents likely won’t replace security professionals, but they will fundamentally change how these roles function. Instead of manually reviewing endless video feeds and reports, security teams will be able to spend more time on high-value tasks. Consider:

Remote guards acting more like field responders – AI will handle the bulk of video monitoring, allowing remote security teams to focus on real-time response and coordination rather than passive monitoring.
Fraud investigators focusing on strategy, not data gathering – AI agents can compile evidence quickly, allowing investigators to spend more time analyzing trends and building strong cases.
Compliance auditors shifting from manual reviews to systemic risk analysis – Instead of checking every individual event, AI-powered reports will highlight patterns and outliers that point to operational or security gaps.

As AI agents take on more of the repetitive tasks, security professionals will need to develop new skill sets — leveraging AI tools for better decision-making rather than performing manual video monitoring work.

Navigating the risks and opportunities of AI in security

Of course, AI agents come with challenges. Algorithmic bias, false positives, and decision-making transparency are all critical concerns. But the potential benefits — faster response times, reduced operational costs, and enhanced security effectiveness — are too significant to ignore.

The industry must strike a balance: embracing AI’s potential while ensuring human oversight and accountability remain central to security operations.

At Solink, we’re excited to see how AI agents evolve and how they can be used to drive better outcomes for security teams and businesses. Our mission has always been to make video and data accessible, actionable, and valuable across organizations—and AI agents represent a powerful extension of that vision.

At Solink, we’re fortunate to be working with many enterprise customers and their internal GSOCs. Together, we’re working to find the right balance between automation and human oversight, leveraging AI agents in ways that enhance security operations and improve efficiency, while maintaining accountability and control. Our mission has always been to make video and data accessible, actionable, and valuable across organizations—AI agents represent a powerful accelerator toward that vision.