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"As a growing company with multiple restaurant locations and brands in multiple states, we began an RFP process. We selected Solink as our security partner because of the ability to view multi-unit and multi-brands in one unified dashboard. No more VPN or remote login to each individual location."
The Client:
Seaside Dining Group, operating restaurant brands such as Denny’s, Jack in the Box, Del Taco
Seaside Dining Group is a leading name in the restaurant industry, managing popular brands like Denny’s, Jack in the Box, and Del Taco. Known for their commitment to quality and customer satisfaction, Seaside Dining Group ensures a great dining experience across all their locations. They blend exceptional food with friendly service, making each visit memorable for their customers. With a diverse portfolio of restaurants, Seaside Dining Group continues to set the standard for excellence in the dining sector.
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Their challenges
Concerns
- Being able to remotely monitor all their locations easily in one place.
- Oversight of their business down to minute details when desired.
- Archiving footage and sharing it with legal and operations leaders for quick action.
Remote monitoring from one place
In mid-2021, Seaside Dining Group identified an opportunity to enhance their risk management. With multiple locations spread across different states, they needed a solution to streamline remote monitoring and organize it under one umbrella. They were looking to eliminate the need for remote logins and VPNs for individual sites.
Better oversight of all their businesses
Seaside Dining Group sought better oversight into their operations at a granular level to enhance efficiency and security across their restaurant brands. They needed a solution that would allow them to monitor in great detail, from employee interactions to transaction anomalies. For instance, they wanted the ability to track specific POS transactions to ensure accuracy and detect any discrepancies immediately.
Long-lasting, high-quality archived footage
Seaside Dining Group recognized the importance of maintaining high-quality video footage for security and operational oversight across their restaurant brands. They needed a solution that would allow them to archive video footage reliably and ensure it was crystal clear when reviewed.
What Solink provided
Solink provided Seaside Dining Group with a cloud-based video management system that unified all their restaurant locations into a single dashboard. This eliminated the need for multiple VPNs and remote logins, allowing managers to seamlessly access live and archived footage from any device. Solink enhanced issue detection and streamlined the monitoring process, offering a comprehensive view of all locations from one platform.
"Our ability to view our locations remotely from a phone device or laptop has allowed our operations leadership to improve the business in a much more seamless way."
~ Michael Yates, Vice President of Operations
Solink provided a detailed oversight into business operations by integrating with the POS systems. Solink linked video footage to transaction data, allowing managers to quickly verify and investigate any unusual activities, such as voided transactions or oddities in refunds. This integration enabled Seaside Dining Group to monitor specific details across all their restaurant locations, ensuring accuracy and accountability.
"Integration to POS ticket level detail has allowed us much better oversight of our business down to a granular detail when desired"
~ Michael Yates, Vice President of Operations
Solink provided Seaside Dining Group with the ability to maintain long-lasting and high-quality archived video footage. By storing specific saved clips as needed, Seaside Dining could easily access and review past footage when necessary. The high-resolution video ensured clear, detailed images, crucial for resolving incidents and verifying events.
“We are able to archive footage to the cloud and have the ability to share it with legal and operations leaders for quick action. We can archive up to a year of footage and have crystal clear shots with a high resolution when needed."
~ Michael Yates, Vice President of Operations
The Results
Solutions
- A cloud-based video management system that unified all their restaurant locations into a single dashboard.
- A detailed oversight into business operations at a granular level by integrating with the POS systems.
- The ability to maintain long-lasting and high-quality archived video footage and save specific clips indefinitely as necessary for later use.
Learn how Solink can support your business.
In Seaside Dining Group’s words:
“The partnership with Solink is a key factor to our success as a company. Seeing that one solution does not fit all, Solink has been very open to working with us to design solutions that fit our needs. As we have been with Solink now for almost 3 years, we continue to learn about new features that the platform offers and continue to stay updated as Solink stays current with new and developing technologies now adding in AI functions that we anticipate will make our business even more secure in the future.”
Solink in the restaurant industry
Solink has the potential to truly advance and help security within the restaurant industry by offering a comprehensive and user-friendly video management system. Its integration with POS systems allows for detailed oversight of transactions, helping to quickly identify and address discrepancies or suspicious activities. The unified dashboard simplifies remote monitoring, providing access to live and archived footage from any device, which streamlines operations and enhances security. With advanced analytics and keyword search, Solink makes it easier to pinpoint issues and gather valuable insights. This technology not only improves operational efficiency and accountability but also supports legal and safety compliance, making it an invaluable tool for restaurant management.