Pull-A-Part was facing a growing problem with fraudulent returns and fake store credit across its 40 locations. With a high volume of transactions and limited visibility into what was actually happening in-store, it became increasingly difficult to spot suspicious activity. Employees and customers were exploiting these gaps—especially during after-hours—resulting in thousands of dollars being lost daily through manipulated refunds and unauthorized payouts.
Managers were left spending hours trying to verify transactions and piece together evidence across locations, all while losses continued to climb. By the time the full extent of the issue surfaced, the business had already absorbed significant financial damage, making it clear that something critical was being missed behind the scenes.
See how this widespread fraud was uncovered—and the exact steps taken to stop it—by downloading the full case study.
