SUCCESS STORY

How Ford Restaurant Group uncovered more than $20,000 in cash voids with Solink

At a glance

Customer: Ford Restaurant Group, operating 67 full-service, quick-service, and fine-dining restaurants across Texas, Arizona, Colorado, New Mexico, and Oklahoma.

Challenge: Operators and area directors needed a faster, easier way to access video across multiple restaurants, investigate incidents, and identify loss prevention issues without repeatedly logging in and out of separate locations.

Solution: Solink provides a scalable video platform that centralizes access across the restaurant group and connects video with reporting to help teams investigate POS activity more efficiently.

Results: Ford Restaurant Group identified more than $20,000 in cash voids over six months, improved access to video across locations, and reduced friction for operators and area directors.

The challenge: Giving operators fast, simple access to video across a growing restaurant group

Sean Power oversees technology for Ford Restaurant Group, including point-of-sale systems, security, and “nearly anything with an on-and-off switch.”

With 67 restaurants operating across five states and multiple dining formats, the group needed a video platform that could scale while remaining easy for restaurant teams to use. Operators wanted to access recorded video quickly, find incidents without navigating a complicated system, and move between restaurants without repeatedly logging in and out.

“We were trying to create a better user experience for our operators to make their jobs simpler.”

In addition, the group needed a platform that could support broader operational and loss prevention goals as the business continued to grow.

The solution: Centralizing video access and connecting footage with operational data

Ford Restaurant Group selected Solink because it offered a scalable platform for area directors and restaurant operators.

With centralized access, area directors can move from one restaurant to another without logging out of the system each time. Operators can review recorded video and investigate incidents faster, ensuring they spend less time searching and more time running their restaurants.

“Some of the big wins early on were getting our area directors faster access from store to store.”

More recently, the group has used Solink to support loss prevention investigations. Reporting developed with the Solink team helps identify suspicious cash voids across restaurants and gives the team the context needed to investigate further.

Sean is also looking forward to greater automation and video-verified alarm capabilities. Ford Restaurant Group currently has several legacy alarm systems, creating an opportunity to improve how alarm events are reviewed and verified with video.

The results: More than $20,000 in cash voids identified, faster investigations, and a partnership built to scale

By combining centralized video access with POS reporting, Ford Restaurant Group has improved both the operator experience and its ability to uncover potential losses. Over a six-month period, the group identified more than $20,000 in cash voids tied specifically to reporting developed with Solink.

“We have pinpointed over $20,000 in cash voids that have been lost over the last six months, specifically related to the reporting that Solink helped us develop.”

The platform has also helped the organization:

  • Give area directors faster access across restaurants
  • Reduce repeated logins when moving between locations
  • Help operators find recorded incidents more quickly
  • Support loss prevention investigations with video and reporting
  • Prepare for greater automation and video-verified alarms

For Sean, Solink’s value also comes from the level of partnership provided by the team.

“They haven’t treated us like we’re a 65- or 70-restaurant chain. They’ve treated us like we’re 400 or 500 units across the country.”

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