Capital Vacations is a leading provider of resort management and timeshare sales, overseeing numerous independent resorts across North America. With a diverse portfolio of properties ranging from small boutique resorts to larger vacation destinations, maintaining security and operational efficiency is a top priority.
To enhance visibility across its locations, Capital Vacations partnered with Solink. Solink provides Capital Vacations with an easy-to-use, centralized solution for monitoring resort operations, ensuring guest safety, and improving incident response. The ability to support a wide range of camera models while offering advanced search capabilities and remote access made Solink an ideal fit for Capital Vacations’ growing needs.
Since implementing Solink, Capital Vacations has deployed the system across multiple properties, streamlining security, optimizing IT workflows, and setting the foundation for future integrations, such as AI-powered analytics and point-of-sale data monitoring.
One of the biggest challenges for resorts upgrading their security systems is the cost and complexity of replacing existing cameras and infrastructure. Capital Vacations needed a solution that could work with its current hardware while providing modern, cloud-based functionality.
Solink’s ability to integrate with a wide range of camera models allowed Capital Vacations to avoid costly rip-and-replace upgrades. Instead of investing in entirely new systems, the company was able to connect its existing cameras to Solink, immediately enhancing visibility and access without disrupting daily operations.
The simple installation process and intuitive interface also made onboarding seamless. IT teams could quickly deploy Solink across multiple properties, and resort staff found it easy to navigate the platform, search for footage, and share relevant video clips when needed. The result was a smooth transition to a more advanced, user-friendly security system—without the downtime or expense of a full infrastructure overhaul.
Managing security across multiple resort locations can be a complex challenge, especially when different teams require different levels of access. Capital Vacations needed a solution that would streamline IT oversight while ensuring that resort managers, security teams, and corporate leadership could access only the footage relevant to their roles.
Solink’s granular access controls made it easy to customize permissions for each user, allowing IT to quickly grant or restrict access based on job function and location. Instead of dealing with multiple, disconnected camera systems, Capital Vacations could now manage everything from a single, cloud-based dashboard.
This centralized control not only reduced IT workload but also improved security and operational efficiency. With real-time alerts, health monitoring, and the ability to assign permissions in just a few clicks, Solink provided a level of flexibility and oversight that was previously difficult to achieve.
By proactively alerting IT teams when a camera or system goes offline, Solink helped Capital Vacations quickly address potential issues before they become larger problems. This visibility reduced downtime, improved security response times, and eliminated the need for frequent, costly site visits. With an affordable and efficient approach to security, Capital Vacations gained peace of mind while keeping operational costs under control.
When incidents occur—whether at a resort, pool area, or sales center—quickly finding and reviewing footage is critical. Solink’s powerful search capabilities allow Capital Vacations to pinpoint specific events in seconds, rather than sifting through hours of video. Staff can jump to a particular time, filter by motion detection, and easily extract or share footage as needed. This has been invaluable for resolving disputes, reviewing safety incidents, and ensuring accountability across all locations. With Solink, what used to be a time-consuming process is now fast, efficient, and accessible from anywhere.
