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Casual dining theft: How to fight common issues

Laptop and smartphone displaying analytics dashboards with charts, graphs, and photos. The laptop shows a daily summary, while the phone displays financial data and trends.

Casual dining restaurants lose thousands every year to theft – and most don’t even know it’s happening. Whether it’s cash disappearing from the register, servers giving out free drinks, or food walking out the back door, theft eats away at already-tight margins.

And while trust is important, so is visibility. A modern security system does more than record what happened yesterday. It shows you what’s happening now, where money is being lost, and how to fix it.

 

Here’s how to fight back.

You probably won’t catch someone running out the front door with a stack of plates. Theft in casual dining is often subtle and repeated. Over time, it adds up.

Some of the biggest sources of loss:

  • Sweethearting – employees giving free food or discounts to friends and family

  • Under-ringing – charging less than the full amount and pocketing the difference

  • Cash skimming – removing money from the till before or after a transaction

  • Inventory theft – taking food, alcohol, or supplies from storage or deliveries

  • Refund abuse – processing fake refunds and keeping the cash

  • Time theftbuddy punching or logging hours not actually worked

No system stops theft 100 percent, but with the right tools, you can catch more of it – and train your team to prevent it in the first place.

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How a smarter security system helps

Most casual dining spots still rely on traditional camera systems: a few cameras, a DVR, and hours of footage to dig through after something goes wrong. That’s not enough.

A modern video management system (VMS) brings your cameras and your business data together. You see not just what happened, but why.

Here’s how it helps:

Spot issues faster with video + POS data

A VMS like Solink integrates with your point-of-sale. That means you can search by transaction type—voids, comps, discounts, or refunds—and immediately watch the exact moment it happened on video.

Instead of scrubbing through hours of footage, you get the answers in seconds.

Let AI do the watching

You don’t need to watch cameras all day. AI-powered alerts notify you when something looks suspicious:

  • Unusual after-hours activity

  • High-risk transactions

  • Doors opening when they shouldn’t

  • Long linger times or crowd build-up at exits or restrooms

AI doesn’t sleep, and it never stops paying attention.

Better camera placement = better coverage

A smart setup covers more than just entrances and registers. Key spots include:

  • Back exits and loading docks

  • Kitchen and storage areas

  • Bar and drink stations

  • Dining areas during peak hours

With wide-angle and fisheye cameras, you get full visibility with fewer blind spots—and less hardware.

Train your staff with real examples

Use footage to highlight good behavior, correct mistakes, and coach your team. Real examples from your restaurant work better than any training video.

Team meetings become more than just reminders—they become lessons that stick.

Bringing your security system into the 21st century

The old approach doesn’t cut it anymore. Theft is faster, sneakier, and more tech-savvy. Your security tools need to keep up.

Modern systems like Solink don’t just show you what’s wrong – they help you fix it. They’re built for operators who want less stress, more visibility, and fewer losses.

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How Solink helps you protect your profits

Solink gives casual dining operators one place to:

  • Connect video to POS data

  • Catch theft in real time

  • Review footage remotely

  • Set smart alerts

  • Simplify investigations

  • Train staff

  • Lower liability risk

And because it’s cloud-based, you can access everything from your phone. Whether you’re running one store or a dozen, you stay in control.

Next step: Want to see how much you could be losing—and how easy it is to stop it?

[Book a demo with Solink] and get a clear picture of your business.