Hawaiian Bros, a fast-growing restaurant brand under Stine Enterprises, operates with a focus on speed, efficiency, and quality. As the Vice President of Operations, Wayne Galloway Jr. oversees multiple locations, ensuring smooth operations while managing loss prevention.
When Stine Enterprises adopted Solink—already in use at one of their other brands—Wayne quickly saw its impact. Initially brought in for asset protection, Solink has since become a critical tool for everything from employee safety and training to operational efficiency and reducing fraud. By integrating Solink with Hawaiian Bros’ POS and auditing processes, the company has tightened security, reduced refunds and discount abuse, and improved overall accountability.
What started as a security solution has transformed into a daily operational must-have, helping Hawaiian Bros run a smarter, safer, and more profitable business.
Before Solink, Hawaiian Bros struggled with excessive refunds and discount abuse, often handing out refunds with little oversight. Employees could easily process discounts or void transactions without proper approval, leading to significant revenue loss. Since implementing Solink, refunds have virtually disappeared, and discount abuse has dropped by 18% year over year. With better visibility into transactions, managers can now track who is issuing refunds, confirm if discounts are legitimate, and ensure employees follow proper procedures. This added layer of accountability has not only cut losses but also improved overall financial integrity across all locations.
Solink made this transformation possible by integrating directly with Hawaiian Bros’ point-of-sale (POS) system, allowing managers to monitor transactions in real time. By setting up custom alerts for voids, refunds, and discounts, Solink helps leadership spot irregularities instantly—without having to dig through hours of footage or POS reports.
At Hawaiian Bros, asset protection goes beyond preventing theft—it’s about monitoring operations, reducing risks, and keeping employees and customers safe. Before Solink, identifying issues like missed deliveries, safety hazards, or improper procedures meant relying on manual oversight and hours of video review.
One major improvement has been the ability to track after-hours activity. Solink’s motion detection alerts notify leadership if there is unexpected movement in a closed store, reducing reliance on traditional alarm systems. This has been especially useful for overnight vendor key drops, where delivery drivers sometimes prop open back doors or leave perishable goods exposed. With Solink, managers can verify deliveries happened correctly, ensure doors are secured, and even hold vendors accountable for damage or improper waste disposal.
Employee safety has also improved. With clear video evidence, leadership can quickly review workplace injuries, confirm if safety protocols were followed, and provide coaching to prevent future incidents. For example, when a team member suffered a burn after wearing improper footwear, Solink provided instant clarity on what happened—allowing management to reinforce proper safety measures.
By replacing manual oversight with smart video monitoring, Solink has saved countless hours, allowing managers and regional directors to focus on operations instead of playing detective.
Solink has become a powerful tool for coaching employees and reinforcing accountability at Hawaiian Bros. By linking video footage with transactions and daily operations, managers can review real examples of what’s working well and where improvements are needed. Instead of relying on secondhand reports or assumptions, leadership can show employees exactly what happened, using real footage to highlight both mistakes and successes.
This visibility has transformed employee training. When operational issues arise—whether it’s an incorrect order, a missed upsell opportunity, or a procedural mistake—managers can immediately identify the cause and provide targeted coaching. Solink also helps ensure proper food safety and customer service protocols are followed, allowing leadership to correct behaviors before they become bad habits.
Beyond training, Solink has strengthened overall accountability. Employees know that their work is being monitored not just for compliance, but also for recognition and rewards. The ability to capture moments of exceptional service and share them across the team has helped boost morale, reinforcing a culture of excellence and continuous improvement.
Beyond the technology, the partnership with Solink’s customer success team has been a key factor in Hawaiian Bros’ success. The team provides fast, responsive support, helping with everything from custom reports to monthly audits. Whether managers need assistance pulling specific data, setting up new alerts, or troubleshooting an issue, Solink’s team is always available and ready to help.
The monthly audit process has been especially valuable, ensuring consistent oversight across all locations. Since territory directors don’t know in advance which stores will be reviewed, these audits provide a true picture of daily operations. More than just reporting on issues, the Solink team helps interpret data, provide insights, and keep the focus on continuous improvement.
By making data accessible, actionable, and easy to review, Solink has strengthened transparency, efficiency, and accountability at every level of the business.
If you want the same fraud prevention, time savings, and security oversight that Hawaiian Bros has achieved, it’s time to see Solink in action. Whether you’re dealing with theft, compliance challenges, or inefficiencies, Solink gives you the tools to take control of your business—from anywhere, at any time.
Join the growing number of businesses using Solink to protect their operations and improve their bottom line. Book a demo today and see how Solink can transform your business.
