Himalayan High is a dispensary located in Becket, Massachusetts, dedicated to providing high-quality cannabis products while maintaining strict compliance and security standards. As the owner, Mike Goodenough brings extensive experience in technology and compliance, having previously served as a Chief Information Security Officer.
Running a dispensary comes with unique operational challenges, from ensuring accurate transactions to maintaining airtight security and compliance. Before implementing Solink, Mike and his team faced time-consuming manual processes, particularly when reviewing transactions and investigating discrepancies. Staff members often had to spend hours sifting through footage to verify a single mistake, pulling them away from core responsibilities.
To streamline operations, improve efficiency, and reduce risk, Mike turned to Solink’s integrated video and data platform—and quickly realized it was a game-changer for his business.
For Himalayan High, every transaction needs to be accurate, compliant, and easily verifiable. Even a small mistake — like a budtender misringing an item or applying the wrong discount—can create operational headaches. Before Solink, resolving these issues meant manually reviewing hours of footage, pulling employees away from their primary roles and consuming valuable time.
Mike needed a solution that would simplify transaction verification without disrupting his team. With Solink, he can instantly search transactions, match them to video footage, and pinpoint errors within minutes. Instead of assigning junior staff to scan through recordings or relying on managers to review every transaction manually, Solink automates the process, allowing for faster issue resolution and fewer disruptions to daily operations.
By making transaction reviews effortless, Solink not only saves time but also reduces stress for employees. Instead of worrying about mistakes leading to unnecessary scrutiny, budtenders can focus on providing great customer service, knowing there’s a reliable system in place to verify transactions when needed.
In the highly regulated cannabis industry, compliance and security aren’t optiona l— they’re essential. However, enforcing strict oversight without adding extra staff can be a challenge. For Mike, the key was monitoring operations efficiently while keeping his team focused on their primary responsibilities.
With Solink, compliance and security are seamlessly integrated into daily workflows. Instead of relying on a dedicated security team to review footage or investigate incidents, Mike can control access levels, ensuring employees only see what’s necessary for their roles. This protects sensitive areas, prevents unnecessary staff monitoring, and reduces workplace distractions.
Operational oversight has completely transformed. Solink sends motion alerts for key areas, like the vault or store entrance, so Mike can instantly see who is present. He can quickly review flagged moments to confirm proper ID checks at entry and ensure standard procedures are being followed—all without constantly watching live footage.
Solink also helps enforce standard operating procedures (SOPs) automatically. For example, Mike requires budtenders to hold receipts up to the camera for proper documentation. With Solink, he can quickly check if this is happening, and if an employee skips this step, he receives a push notification to address the issue immediately.
When Himalayan High switched to a new point-of-sale system, accessing historical transaction data became a major challenge. Many POS providers restrict or complicate data transfers, leaving businesses scrambling to retain essential records for compliance and operations. For Mike, losing access to past transactions wasn’t an option — he needed a reliable way to retrieve and verify his data throughout the migration process.
Solink became an unexpected safety net during this transition. Because the platform automatically captures and stores transaction data alongside video evidence, Mike could pull up any past transaction with confidence, even when his old POS system was no longer accessible. Instead of relying on clunky spreadsheets or incomplete exports, he had a complete, searchable record backed by video verification.
