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We’ve caught a lot of theft in our restaurants because of the clarity and ease of accessing footage. It’s helped us identify and act on misconduct quickly. A lot of time spent in the investigation side of the business has decreased substantially… it’s just so much more seamless, and we can get on with our day. That’s a huge savings for us.”
Johanna Hillman is the Operations Manager for Bull Market Holdings, a McDonald’s franchisee with five locations. Since August 2022, they have used Solink in two of their restaurants to improve security, streamline operations, and gain better visibility into daily activity.
Before Solink, they relied on outdated DVR systems that made accessing footage slow and inefficient. Investigations took too long, and important security footage was difficult to retrieve. They needed a modern, cloud-based solution that provided instant access to video—anytime, anywhere.
Johanna and her team chose Solink for its ease of use, remote accessibility, and strong customer support. Since implementation, Solink has helped them catch theft, assist police with investigations, and protect both employees and guests.
Before Solink, investigations took hours—scrubbing through DVR footage, saving clips to USBs, and dealing with outdated systems. Now, Johanna and her team find what they need in seconds, right from their phones. Solink’s cloud-based video management system makes pulling footage fast and effortless. With a quick search on the Solink dashboard, they can jump to the exact moment needed, eliminating wasted time. When the police or insurance companies need video, sharing a secure link takes seconds—no more downloads or physical transfers. With instant access to video, AI-powered search, and seamless sharing, Solink makes security effortless—so franchisees can focus on running their restaurants, not chasing footage.
“The flexibility with the cloud function saves us time. It saves us money too in the long run. No more going to get a little USB to stick into this old archaic piece of equipment. The flexibility with the cloud function saves us so much time.”
Internal theft is a reality in any restaurant, but seeing it happen is a total change for a restaurant. With Solink, Johanna’s team has caught multiple incidents of employee theft—something that was nearly impossible with their old system. The impact goes beyond internal theft. Solink’s ability to search for and save clips has helped police track stolen vehicles via license plate captures, while clear video evidence has exposed fraudulent credit card use and false injury claims. Even just the presence of visible cameras has reduced incidents. Complaints about hot beverage spills dropped significantly after installing Solink cameras at the drive-thru window.
“We have caught a lot of theft in our restaurants because of just the ease of being able to see the footage. We’ve actually since terminated a few individuals because of our camera footage. The police contact us regularly for footage, whether it’s stolen vehicles or fraudulent credit card use. We’ve been able to provide exactly what they need every time.”
“It improves productivity because employees know we can log in at any time and see what they’re doing. It makes them more aware. Workplace violence has happened at times, and having that visibility has helped us protect both employees and guests.”
A great product is only as good as the team behind it, and Solink’s support has been there every step of the way. Whether it’s answering questions, troubleshooting issues, or offering training, Johanna’s experience with both the customer success and support teams has been nothing but positive.
Solink’s team doesn’t just provide answers—they follow up to ensure everything is working smoothly, making the entire experience seamless.
“Both sides have been tremendous. Anytime we have an inquiry or need support, they help us all the way through. The follow-up is there too, making sure the advice worked and the problem is fully resolved.”
