POS monitoring is essential for preventing fraud, reducing losses, and improving operations. With point of sale monitoring, businesses gain real-time insights into transactions, helping catch errors and suspicious activity before they impact the bottom line. In fact, 72.5% of organizations use POS data monitoring as part of their loss prevention strategy, according to the National Retail Federation. By analyzing transactions in real time, businesses can detect fraud, catch employee theft, and identify operational inefficiencies before they become costly problems.
Point of Sale (POS) monitoring tracks and analyzes transactions at checkout to detect fraud, reduce losses, and improve business operations.
Solink is able to take this process a step further by integrating POS monitoring with video security, giving businesses a clear view of every transaction alongside real-time footage. This makes it easier to catch fraud, resolve disputes, and improve operations with data-backed insights.
How POS monitoring protects your business
POS monitoring helps businesses catch fraud, prevent losses, and improve efficiency. By tracking transactions in real time, it can flag suspicious activity like void abuse, unauthorized discounts, or unusual refund patterns. When combined with video footage, it provides undeniable proof of what happened at the register, making it easier to resolve disputes and take action against theft.
Common fraud and errors caught by POS monitoring
POS monitoring helps businesses uncover fraud and transaction errors that lead to financial losses. Here are some of the most common issues it catches:
1. Refund fraud
Employees or customers issue fake refunds and keep the cash or credit. In some cases, they return stolen items for a payout. POS monitoring flags unusual refund activity and links it to video evidence for easy investigation.
2. Discount abuse
Employees may apply unauthorized discounts for themselves, friends, or family. Discount fraud can also occur when workers misuse employee discounts or override pricing without approval. POS monitoring detects these patterns, helping businesses enforce policies.
3. Voided sales scams
In this scheme, an employee rings up a sale, collects payment, then voids the transaction and keeps the cash. POS monitoring identifies excessive voids and connects them with video footage to verify what happened.
4. Incorrect pricing & manual price overrides
Employees or customers may exploit pricing errors, whether accidental or intentional. Manual price changes, mismarked items, or unapproved overrides can cost businesses thousands. POS monitoring helps identify patterns and correct pricing discrepancies.
5. Double scanning or missed scans
Cashiers may accidentally scan an item twice or skip scanning an item altogether. Whether due to honest mistakes or intentional fraud, these errors affect inventory and revenue. POS monitoring highlights these inconsistencies, helping businesses correct them in real time.
By integrating POS monitoring with video footage, businesses gain full visibility into transactions, making it easier to catch fraud, resolve disputes, and prevent future losses.
POS monitoring vs. POS reporting
Both POS monitoring and POS reporting help businesses track transactions, but they serve different purposes:
POS monitoring: Real-time protection
- Tracks transactions as they happen
- Flags suspicious activity instantly (e.g., excessive voids, refunds, or discounts)
- Often integrates with video footage for visual verification
- Helps prevent fraud and operational errors before they escalate
POS reporting: Data analysis after the fact
- Provides summaries of past transactions
- Helps identify trends over time (e.g., sales patterns, employee performance, inventory issues)
- Useful for financial reporting and long-term decision-making
- Does not provide real-time fraud detection
Which one do you need?
For security and loss prevention, POS monitoring is essential. For business insights and performance tracking, POS reporting is valuable. Together, they give businesses a complete view of transactions, helping them prevent fraud while optimizing operations.
The key benefits of point-of-sale monitoring
POS monitoring helps businesses reduce losses, improve efficiency, and enhance security. Here’s how:
Fraud prevention
POS monitoring detects suspicious transactions like fake refunds, excessive voids, and discount abuse. Employees or customers attempting to manipulate transactions leave a digital trail, and when combined with video footage, businesses gain clear evidence of fraud. This proactive approach helps stop theft before it becomes a recurring problem.
Reduced losses
Every fraudulent transaction or mistake adds up, impacting profitability. POS monitoring helps identify patterns of suspicious activity—like a cashier who consistently voids high-value purchases—to prevent ongoing losses. By catching these issues early, businesses can recover lost revenue and tighten security measures.
Faster dispute resolution
Customer complaints about incorrect charges, missing refunds, or pricing discrepancies can be resolved quickly with POS monitoring. Since transactions are linked to video footage, businesses can verify what happened without relying on hearsay. This not only improves customer satisfaction but also protects employees from false accusations.
Operational efficiency
Beyond loss prevention, POS monitoring helps identify cash-handling mistakes, pricing errors, and inefficiencies in checkout processes. If certain employees frequently input manual price overrides or take longer to complete transactions, managers can step in with additional training. By streamlining operations, businesses save time and reduce costly errors.
Data-Driven decision making
POS monitoring provides real-time insights into sales trends, employee performance, and risk factors. Businesses can use this data to adjust staffing levels, refine pricing strategies, and implement stronger security measures. With accurate, real-time information, owners and managers can make smarter decisions that drive long-term success.
By integrating POS monitoring with video security, businesses gain a complete picture of every transaction—helping them prevent fraud, recover losses, and improve efficiency with confidence.
How Solink enhances POS monitoring with video
Traditional POS monitoring tracks transactions, but without video, it lacks context. Solink takes POS monitoring a step further by pairing transaction data with security footage, giving businesses a complete view of every sale, refund, and void.
See what really happened
Solink links every POS transaction to the corresponding video footage. Whether it’s a disputed refund, a suspicious discount, or an employee mistake, managers can quickly verify the details without digging through hours of footage.
Detect and stop fraud faster
Fraudulent activity—like fake returns, cash theft, or discount scams—becomes easier to spot when transaction alerts are paired with real-time video. Solink’s system highlights suspicious trends, so businesses can take action before losses add up.
Resolve disputes with confidence
Customers may claim they were overcharged or didn’t receive the correct change. With Solink, businesses can pull up both the receipt and the video instantly, ensuring fair and accurate dispute resolution.
Solink’s cloud-based platform lets users search transactions and view video footage from any device. Whether checking in from the office or on the go, business owners stay in control of operations without being tied to a physical location.
With Solink, businesses don’t just monitor transactions—they see the full story behind every sale, helping them prevent fraud, resolve issues, and improve overall efficiency.
Book a demo to learn more about how Solink’s AI can help you stay ahead of security threats.
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