👀 Solink Secure Summit ’25 now sold out.
Agenda and details here.
INSIGHTS

How restaurant theft is effecting both the QSR and FSR industries

March 26, 2025

Table of Contents

Most restaurant owners don’t realize how much theft is costing them, until it’s too late. Employees skimming from the register, bartenders overpouring, managers voiding checks, and even time theft occurring under their noses, these aren’t rare occurrences. They’re everyday losses that slowly drain profits without setting off alarms.

The truth is, restaurant theft isn’t always obvious, and that’s what makes it so dangerous you need to know where it’s happening, how, and what to do about it.

This article breaks down:

  • Where theft happens in both front and back of house.
  • How theft tactics differ between QSRs and FSRs.
  • How data and video technology are transforming theft prevention.
  • The best steps to take to stop losses before they spiral.
If you think theft isn’t a problem in your restaurant, you just haven’t caught it yet. Here’s how to start protecting your business today.

The true cost of restaurant theft and the most common types

Unchecked theft forces restaurants to compensate in other ways, raising menu prices, cutting staff hours, or reducing portion sizes, all of which hurt customer experience and long-term success. Worse, when theft goes unnoticed or unaddressed, it creates a culture where employees believe they can get away with it, leading to even greater losses. Without strong oversight and the right tools to track and prevent theft, restaurants risk more than just missing inventory or cash, they risk losing control of their bottom line.
A man is standing at the counter of a coffee shop.
Here are some of the most common types of restaurant theft and why they matter:

  1. Cash register theft

    • Employees may skim cash, under-ring sales, or process fake refunds.
    • Even small, repeated thefts add up over time, causing major revenue losses.
  2. Comp and voids abuse

    • Servers or managers issue excessive comps or void transactions to pocket the difference.
    • Without proper oversight, this form of theft can be hard to detect.
  3. Inventory theft

    • Employees take home food, liquor, or supplies.
    • High-value ingredients like steaks and seafood are frequent targets.
  4. Overpouring and free drinks in full service restaurants

    • Bartenders give away extra alcohol to increase tips or favor friends.
    • A few “free” drinks per shift can add up to thousands in lost revenue.
  5. Time theft

    • Employees clock in early, take extended breaks, or buddy-punch for coworkers.
    • Payroll fraud inflates labor costs and hurts overall efficiency.
  6. Vendor and delivery fraud

    • Suppliers charge for items never delivered, or employees accept kickbacks.
    • Without strong inventory tracking, these losses often go unnoticed.

Where restaurant theft typically happens:
FOH vs. BOH

Theft can happen anywhere in a restaurant, but the risks look different in the front of house (FOH) and back of house (BOH) and even more so between full-service restaurants (FSRs) and quick-service restaurants (QSRs). Understanding where theft is most likely to occur helps operators put the right controls in place to prevent it.

Common FSR FOH theft:

  • Servers void or discount meals and pocket the difference.
  • Employees manipulate tips on card transactions.
  • Fake walkouts, where a server claims a table left without paying but keeps the cash.
Common QSR FOH theft:

  • Register skimming, where employees take cash from orders.
  • Under-ringing transactions so friends or family pay less.
  • Drive-thru and mobile order fraud, such as giving away extra food.
  • Abuse of discounts or employee meal policies.
Common FSR BOH theft:

  • Kitchen staff take home high-value ingredients like steak or seafood.
  • Fake waste reporting, employees claim food is expired or dropped, then take it.
  • Suppliers inflate invoices or charge for items never delivered.
  • Managers manipulate inventory records to cover up theft.
Common QSR BOH theft:

  • Employees steal bulk food items, condiments, or packaging.
  • Staff claim food waste to take meals home.
  • Delivery fraud—drivers or employees take extra stock.
  • Oil and grease theft, where used cooking oil is stolen and resold.
Whether in FOH or BOH, theft thrives when there’s a lack of oversight. The best way to stop it is with real-time visibility into transactions, inventory, and employee behavior.

QSR vs. FSR and how security tactics differ

  1. Theft prevention isn’t one-size-fits-all. Quick-service restaurants and full-service restaurants have different risk points, customer interactions, and operational challenges. That means their security tactics need to be tailored to their specific threats.

    QSR security tactics: Speed and automation

    QSRs operate in fast-paced, high-volume environments, making theft harder to track in real time. Common risks include cash register fraud, drive-thru scams, and employee theft of food or supplies. To combat this, QSRs rely on:

    • POS and video integration – Linking security cameras with transaction data to flag suspicious activity.
    • Automated audits – AI-driven alerts for voids, discounts, and unusual transaction patterns.
    • Strict cash controls – Cash handling policies that limit register access and require frequent drops.
    • Drive-thru monitoring – Video verification of orders to prevent fraudulent refunds or giveaways.
    With fewer touchpoints per customer, technology plays a bigger role in QSR security.

    FSR security tactics: Oversight and accountability

    FSRs deal with longer customer interactions, table service, and alcohol sales, which introduce different types of theft. Common risks include overpouring, tip manipulation, and comp/void abuse. To address these, FSRs focus on:

    • Server-specific transactions – Monitoring who processed voids, comps, or excessive discounts.
    • Liquor control systems – Using measured pours or inventory tracking to prevent overpouring and theft.
    • Table-side video review – Ensuring servers don’t manipulate payments or claim fake walkouts.
    • Stronger manager oversight – Regular spot checks on comps, refunds, and tip adjustments.
    FSRs require more hands-on oversight, as well as technology that tracks employee actions.
Use table markers within Solink to associate patrons to orders - Overhead view of a restaurant with six tables, each labeled with a table number. Inset graphic displays a receipt totaling $33.85 for two coffees and two bagel sandwiches, timed at 11:00:30.

How data and video are changing restaurant theft prevention

Solink combines video security footage with transaction data, AI-powered insights, and real-time alerts to help operators identify theft, fraud, and loss before it spirals into a bigger problem.

Stopping cash and transaction fraud, discount abuse

For both QSRs and FSRs, theft at the register is a major source of loss. Whether it’s skimming, under-ringing, or fake refunds, catching these small but frequent incidents is key to protecting profits.

Solink’s POS integration syncs transaction data with video footage, allowing managers to instantly review voids, discounts, or cash discrepancies. AI-driven alerts flag unusual patterns, so no one has to sift through hours of transactions to find theft. Customizable dashboards give district managers instant visibility into high-risk locations, helping them focus their time where it’s needed most.

Eliminating inventory theft and food theft

Theft isn’t just about missing cash – it’s about lost products, from high-value ingredients in FSR kitchens to bulk supplies in QSRs.

Video-backed inventory tracking helps operators match stock levels with actual usage, spotting theft in real time. Smart search features make it easy to investigate suspicious activity, like employees taking extra food or claiming waste fraudulently. Mobile access lets managers check footage remotely, so they can keep an eye on multiple locations without being on-site.

Catching time theft and policy violations

Employee theft isn’t just about money, it’s also about lost labor hours and policy violations that hurt productivity.

Solink integrates with POS and labor management systems like Toast Labor, Dayforce, Ameego, 7shifts, and Revel to track clock-in and clock-out data. Video verification ensures employees are actually working after they clock in, preventing buddy punching and other payroll fraud. The system also flags manual time edits made by managers that could be covering up schedule abuses. With AI-powered event bookmarking, Solink makes it easy to track long breaks, late starts, and early clock-outs—helping restaurant operators reduce payroll fraud and improve labor efficiency.

Catching drive-thru theft

For QSRs, the drive-thru is a major revenue driver—but it’s also one of the easiest places for theft to go unnoticed. With high-speed transactions, limited oversight, and fewer customer interactions, employees have more opportunities to manipulate orders, give away free food, or pocket cash.

POS-integrated video matches transactions with video footage, making it easy to review questionable orders. AI-powered alerts flag suspicious activity, such as excessive voids, discounts, or refunds. Drive-thru camera sync verifies whether an actual customer received the order in question. With remote access district managers can check drive-thru footage from anywhere, anytime.
Get real-time alerts from your security cameras
Let Solink power your security video management

Best steps to take to stop restaurant theft

Reevaluating your security measures is the first step in stopping theft. Stopping theft starts with visibility and accountability. Restaurants need to track transactions, monitor inventory, and ensure employees know that fraud won’t go unnoticed. The best approach combines POS data, video intelligence, and AI-driven alerts to catch suspicious activity in real time. With tools like Solink, managers no longer have to dig through hours of footage or rely on gut instincts—they get clear, actionable insights that make stopping theft simple.