Hi. My name is Amy Hine. I'm the vice president of operations excellence for Take Five. All of our day to day responsibilities is anything that supports the field. So we get to do loss prevention as part of it, but it's also training, leadership development, anything with customer claims or the customer experience. You name it, if it impacts our field operators, we're going to support it. Our biggest challenge as an organization is how fast we grew. So starting in twenty seventeen, we had about fifty locations, so very small tight knit community. And from there, we grew to over thirteen hundred locations just this past year, and we're in forty three states. So when you think about that kind of operational, mentality, we really needed to integrate something that gave our operators more control and feeling more present in places where they couldn't always be. Our biggest issues we're looking at right now is labor deployment as well as customer retention and drive offs. So they tend to go hand in hand as a self fulfilling prophecy that we have customers coming on to our driveway and then we don't know that they're there and therefore we're not servicing them as quickly as we can. But then we also don't have enough labor to service the cars that are on our lot. So we're trying to deal with both of those in tandem to making sure we're giving our field teams enough labor to service the cars that are on lot and not just the ones in the bay, but at the same time using those cameras and the AI technology to alerting us when there are drive offs so we can use those as coaching opportunities to our field operators. And one of our shops had the best chance of making an easy change, is taking a full time associate within the district and putting them at the times that we saw through our SOLINK camera that there were drive offs, was Mondays, Wednesdays, and Sundays. So we were able to integrate that labor into there. And from there, saw a seventy eight percent reduction in drive offs, and at the same time, we saw a twenty eight percent increase in average ticket, which means that not only were we servicing more customers, we had more cars on our lot, we were able to service them faster, but we were also able to spend more time making sure that we're giving them the total sale that they need for their car. There are so many new ways that SolarLink is thinking about taking the AI analytics and putting it into a way that field operators understand it. So looking at some of those heat maps, how do they translate this data into something that easily tells a story to our field teams? But there's plenty of things in AI that leaves it open that they say, bring us your problem, and we'll help work on a solution. So I have about ten of those in my back pocket right now. And working with the Soling team, they have never ran away from a problem that we had. So we approach them and we say, we don't know if everyone else is having this issue. We don't know how to solve it, but we're trying to think outside of the box using our cameras. And they've really approached us with a team and trying to solve our problems and make them the most important thing on their schedule and their plate as well, which is just that partnership and bond. They don't stop at the tenth time. They continue to innovate and try to drive forward so that you can actually deliver the best results possible.
