1. Who has access to my cameras on Solink?
- As an administrator in Solink, you can see and manage all users that have access to your organization. Log in through solinkcloud.com on your browser and navigate to Settings → Users.
- If users in your organization request support from our team, they will be required to turn-on Support Mode in order for our team to help troubleshoot an issue. This is accessible from the app under Settings → Preferences → Support Mode.
- The continuous health and uptime of your system is something we take seriously. Our system automates “health alerts” if a camera, system, or network is offline or misbehaving. We collect health logs and work with customers and partners to resolve the issue.