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"Solink is a no-brainer. If you’ve got an old system, upgrade it. Seriously, there’s nothing better out there. The fact that it integrates with what I already have makes it even easier. It’s not like you have to rip everything out and start fresh. Solink just slides in, and you’re good to go."
~ Daniel Felix, Owner of CRO Pizza LLC (dba Domino’s)
The Client:
CRO Pizza LLC (Domino's franchise)
CRO Pizza LLC operates a Domino’s franchise in Lake Charles, Louisiana. With decades of experience in the Domino’s brand, Daniel Felix oversees both day-to-day operations and strategic growth plans for his location. Focused on enhancing security, efficiency, and business oversight, Daniel was looking for a solution that would allow him to manage his store with precision and ease.
Faced with concerns about footage retention, time-consuming investigations, and better management of discounts and operations, CRO Pizza LLC turned to Solink’s cloud-based video management platform. The system provided them with a comprehensive solution to save time, manage data, and improve the store’s overall efficiency.
Faced with concerns about footage retention, time-consuming investigations, and better management of discounts and operations, CRO Pizza LLC turned to Solink’s cloud-based video management platform. The system provided them with a comprehensive solution to save time, manage data, and improve the store’s overall efficiency.
Their challenges before Solink
Concerns
- Saving footage and expanding their data usage
- Time management and savings within security
- Business management: Discount tracking and more
Saving critical footage and expanding data access
One of the primary concerns for CRO Pizza LLC was the inability to retain important footage with their previous video system, which automatically recorded over itself every 30 days. This limited retention window had dire consequences for the business. In one particular incident, a team member claimed a severe injury on the job, which escalated into a lawsuit. Although video evidence existed that could have resolved the claim, it was lost due to the system’s short-term storage cycle. As a new business owner, Daniel Felix knew he couldn’t afford to lose such crucial footage again, especially in a high-risk industry like fast food, where liability issues can arise.
"There was a situation with a team member involving a lawsuit. The video could have cleared everything up, but the system recorded over itself after 30 days, and we lost the footage. That scared me the most."
This incident emphasized the importance of having a system capable of storing footage for longer periods, especially as CRO Pizza LLC faced more operational challenges. The inability to access past video when needed posed a serious threat to the business, raising the urgency of finding a solution that ensured reliable, long-term video storage.
Time savings and better time management
Time management was a significant challenge for CRO Pizza LLC, especially when it came to reviewing security footage. The previous system required hours of manual searching, often leading to missed details and an overwhelming amount of time spent tracking down specific incidents. This inefficient process created unnecessary delays, leaving Daniel and his team frustrated by the inability to quickly review footage when something went wrong. The growing demands of running a busy store made it clear that manually reviewing video for every incident was simply unsustainable.
The time-consuming nature of the manual searches, combined with the day-to-day operations of running a store, made it increasingly difficult for Daniel to stay on top of critical security and operational issues in a timely manner. This highlighted the urgent need for a more efficient system to manage his video camera and security processes.
The time-consuming nature of the manual searches, combined with the day-to-day operations of running a store, made it increasingly difficult for Daniel to stay on top of critical security and operational issues in a timely manner. This highlighted the urgent need for a more efficient system to manage his video camera and security processes.
Challenges with tracking discounts and operational oversight
CRO Pizza LLC faced significant challenges in managing store operations, particularly in monitoring discounts and maintaining visibility across different areas of the business. With multiple employees authorized to apply discounts, it became increasingly difficult for Daniel Felix to keep track of unauthorized or excessive discounting, which directly impacted profitability. The lack of real-time insights and control over these activities made it harder to hold staff accountable and manage overall store performance.
Daniel also struggled with the limitations of his previous system’s dashboard, which lacked the ability to provide quick, actionable data. Without a comprehensive view of daily operations—such as employee activity, transaction patterns, and potential issues—he was forced to spend more time manually tracking these details, often missing important trends that could affect the bottom line.
Daniel also struggled with the limitations of his previous system’s dashboard, which lacked the ability to provide quick, actionable data. Without a comprehensive view of daily operations—such as employee activity, transaction patterns, and potential issues—he was forced to spend more time manually tracking these details, often missing important trends that could affect the bottom line.
"Discounts were getting out of hand. I couldn’t easily track who was giving them or why, and it was affecting my store's profits."
The absence of efficient tools to monitor discounts and manage daily operations left Daniel searching for a better way to oversee his business and tighten control over key processes.
Learn how Solink can support your business.
Their results after Solink
Solutions
- Extended footage retention and enhanced data insights
- Significant time savings through automated features
- Improved business oversight with real-time discount tracking
Extended footage retention and enhanced data access
With Solink, CRO Pizza LLC no longer faces the risks associated with limited footage retention. Solink’s cloud-based video management system provides long-term storage, ensuring that crucial video data remains accessible far beyond the previous 30-day limit. This feature eliminates the fear of losing critical footage in high-stakes situations like lawsuits or liability claims.
"With Solink, I don’t have to stress about losing footage anymore. I can go back months if I need to, and it’s a relief knowing the data is always there,"
This enhanced storage capability gives Daniel the confidence to handle any incidents that may arise, knowing the necessary footage will be available when he needs it most. Solink’s system allows him to securely retain video data and gain valuable insights over extended periods, without the worry of overwriting important evidence.
Significant time savings and efficient time management
With Solink, CRO Pizza LLC has drastically improved time management through features like motion search and automatic clip creation. These tools allow Daniel Felix to quickly locate specific incidents without spending hours manually reviewing footage, which was a major pain point with his previous system. Solink’s platform enables faster, more efficient incident investigations, helping him stay on top of critical security and operational issues.
"We were looking for missing headphones, and Solink’s motion search showed me exactly what happened in seconds. With my old system, I would have spent hours reviewing footage."
Solink’s automated features have streamlined the process of reviewing footage, saving Daniel valuable time that he can now devote to running his business. No longer bogged down by tedious video reviews, he can quickly resolve issues and maintain smoother operations.
Improved business oversight and real-time discount tracking
With Solink, CRO Pizza LLC has gained critical oversight into store operations, particularly in tracking employee discounts and monitoring real-time data. Solink’s dashboard provides Daniel Felix with instant visibility into unauthorized or excessive discounts, allowing him to quickly identify and address issues that directly impact profitability. The platform delivers actionable insights, reducing the time he previously spent manually monitoring store activities.
"Before Solink, I had no idea who was giving out discounts or why. Discounts were slipping through the cracks, and it was affecting my bottom line. With Solink’s dashboard, I can see everything in real time—who’s giving the most discounts and for what reasons. I can immediately catch patterns that hurt the business and make sure my team stays accountable. It’s been a game-changer in how I manage the store."
By using Solink’s real-time dashboard, Daniel now efficiently monitors employee activity, spots trends, and maintains tighter control over store operations. This increased visibility has allowed him to prevent potential losses and make more informed decisions, leading to improved overall business performance.
Learn how Solink can support your business.
In CRO Pizza LLC’s words:
"Solink has been a game-changer for us. From tracking discounts to reviewing footage, it’s streamlined everything. I can spot issues instantly, keep my team accountable, and focus on growing my business instead of wasting time with outdated systems."
~ Daniel Felix, Owner of CRO Pizza LLC
Solink in the restaurant industry
Solink is transforming security and operational management in the restaurant industry by providing a comprehensive, cloud-based platform tailored to the unique demands of food service environments. With its ability to seamlessly integrate existing equipment, offer real-time monitoring, and consolidate security and business data into one easy-to-use interface, Solink empowers restaurants to enhance their security while improving operational efficiency. By centralizing security oversight, tracking employee activities, and providing valuable insights through video and data integration, Solink helps restaurants streamline processes, reduce losses, and save valuable time. As more restaurants adopt Solink, they are discovering that it’s not just a security tool, but a vital asset in optimizing day-to-day operations and improving profitability.
