Support our customers rave about
Technical difficulties? Not on our watch. Our support team is available 24/7 to ensure that you get quick answers and effective solutions.
The customer service has been fantastic. Anytime I need help, they’re right there.
– Bobby Molino, Security Officer, Luekens Liquors
– Bobby Molino, Security Officer, Luekens Liquors
Proactive monitoring for your peace of mind
If a device goes offline, our 24/7 support team jumps into action to troubleshoot the issue and minimize downtime—solving the problem before it’s a worry, often without any need to contact you.
Device uptime
98.51%
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Platform uptime
100%
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* See our full platform status page here.
We’re obsessed with your success
You don’t have to settle for spotty service and support. At Solink, your success is our top priority, and we’re known to go above and beyond to make it happen.
Customer satisfaction
94.2%
Solink listens to me. I’ve worked with other companies that just tell me what I need and then walk away. You guys get to know me and my business and then provide helpful, expert advice.
– Rhonda Sondrol, Franchise Owner, Pet Valu
– Rhonda Sondrol, Franchise Owner, Pet Valu
Solink provides a ‘push’ instead of us doing a ‘pull’. That’s critical with so many locations. The monitoring and preventative health checks lets us know what’s going on in all of our locations, saving us a lot of time and making sure issues are resolved quickly.
– Megan Runge, Director of IT Infrastructure and Deployment, Sandbox VR
– Megan Runge, Director of IT Infrastructure and Deployment, Sandbox VR
We're solving problems as you read this
Experience industry leading response times across chat, phone and email.
Initial response time to chat
59 seconds
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Wait time to get connected with someone over the phone
2.5 minutes
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Looking for assistance?
Your success matters to us, and we’re only a click away.
